Assistant manager - Security

Company Description

Novotel Hyderabad Airport designed to help guests find their way around easily is built on simplicity and elegance and well positioned near the new international airport. The hotel features 292 rooms and suites in the Premier Floor with WiFi access, along with a restaurant, a bar, a beautiful outdoor swimming pool and meeting rooms accommodating up to 400 guests covering a total area of 7 acres. The major access routes are National Highway 7 (from the west) and Srisailam SH (from the east).

 GENERAL INFORMATION  

Address – Rajiv Gandhi International Airport, Shamshabad, Hyderabad, Telangana, India, Pin -500108

Telephone number:+91 (0) 40 6625 0000

Website:https://all.accor.com/hotel/6687/index.en.shtml

About The Role :

 Primary Responsibilities  

Supervise, instruct and coordinate the activities of Security Associates.

Monitor and arrange shift activities according to schedule requirements and team availability.

Ensure all personnel are present & have assumed their duties. Continuously monitor & oversee the operations.

To be thoroughly familiar with the entire property & cognizant of the areas and functions likely to require attention by the Security Associate.

Serve as a principal source of information on rules and procedures governing security and parking operations.

Ensure compliance with established rules and regulations.

Any matter which may effect the interests of Novotel Hyderabad Airport should be brought to the attention of the Management.

 People Management 

Provide effective support to the team to enable them to provide effective and efficient services.

Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.

Ensure that the team is trained on all safety provisions.

Motivate and develop the team to ensure smooth functioning of the department and promote teamwork.

 Financial Management 

Identify optimal, cost effective use of the resources and educate the team on the same.

 Operational Management 

Keep the Safety & Security Manager informed of any noteworthy incidents or conditions, disciplinary problems or any information deemed helpful to the performance of the Security Department.

Oversee the work of all employees and ensure that areas are being properly patrolled.

Frequently check fire and security systems for proper operation. Be able to troubleshoot security system and retrieve necessary information.

Operate and monitor control panels, alarms and related security equipment.

Identify and report operational problems and hence initiate corrective action and assist with diagnosis and correction of the problems.

To inspect the various security posts

To frisk any employee for security purpose. ( All male employee to be frisked by male guards and lady employees to be frisked by lady guards only)

Patrol the assigned area & check for suspicious occurrences and also ensure that the parking rules and regulations are enforced.

To provide work guidance, instruction, or orientation to the Security Associates.

To handle guest complaints.

Ensure to alert the police, ambulance and/or fire service when necessary.

Ensure to abide by the mission statement of Novotel Hyderabad Airport.

Handle additional responsibilities as and when delegated by the Management.

Qualifications

 Profile 

 Knowledge and Experience 

Secondary / High school education / Graduation

Certificates in National Skills Recognition System, CPR, First Aid Management and Basic Fire Fighting will be advantageous

Minimum 2 - 3 years of relevant experience in a similar capacity

Good reading, writing and oral proficiency in English language

No criminal record

 Competencies 

Good communication skills

Must be able to maintain confidentiality at all times

Honest with a high level of integrity

Ability to remain calm and react fast to situations

Ability to work effectively and contribute in a team

Self-motivated and energetic

Must be well-presented and professionally groomed at all times