GN - SONG - Service - Business Process Transformation - Manager

The Global Network SONG Practice | Service - Business Process Transformation Lead

Join our team of GN SONG consultants who solve customer facing challenges at clients spanning sales, service and marketing to accelerate business change.

Practice:GN SONG Service Business Process Management I Level:Manager | Location:Delhi, Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad, Kolkata | Years of Exp:7+ Years

Explore an Exciting Career at Accenture

Are you passionate about scaling businesses using in-depth frameworks and techniques to solve customer facing challenges? Do you want to design, build and implement strategies to enhance business performance? Does working in an inclusive and collaborative environment spark your interest?

Then, this is the right place for you! Welcome to a host of exciting global opportunities within Accenture Strategy & Consulting's Global Network SONG practice.

The SONG practice is aligned to the Global Network Practice of Accenture and works with clients across their marketing, sales and services functions. As part of the team, you will work on transformation services driven by key offerings like Marketing Transformation, Commerce & Sales, and Advanced Customer Engagement. These services help our clients become living businesses by optimizing their marketing, sales and customer service strategy, thereby driving cost reduction, revenue enhancement, customer satisfaction and impacting front end business metrics in a positive manner.

You will play a crucial role in analyzing, designing, and optimizing business processes to enhance organizational performance. This role requires a deep understanding of process modeling, process re-engineering, and Lean Six Sigma principles. The consultant will work closely with stakeholders across various departments to drive process optimization and deliver tangible results.

Key Responsibilities:

Process Analysis and Optimization:

• Conduct in-depth analysis of existing business processes to identify inefficiencies, bottlenecks, and opportunities for improvement


• Develop and implement process improvement strategies that align with organizational goals and objectives


• Utilize data-driven insights to measure process performance and identify areas for optimization

Process Analysis & Modelling:

• Develop detailed process models using various modeling tools and techniques (e.g., BPMN, EPC, UML)


• Document and communicate process changes and improvements clearly to stakeholders

Process Transformation Management:

• Lead large-scale process re-engineering projects from conception through to successful implementation


• Develop and manage project plans, including scope, timelines, resource allocation, and budgets


• Monitor and report on project progress, ensuring that objectives are met and addressing any issues or risks

Lean Six Sigma implementation:

• Drive the application of Lean Six Sigma methodologies (e.g., DMAIC, DMADV) across various projects and processes


• Establish and track key performance indicators (KPIs) to measure process effectiveness and impact


• Facilitate advanced Lean Six Sigma training and workshops to build organizational capabilities

Stakeholder Engagement and Communication:

• Collaborate with senior executives and key stakeholders to ensure alignment and secure buy-in for process transformation initiatives


• Communicate complex concepts and project updates clearly and effectively to diverse audiences


• Manage expectations and address any concerns or feedback from stakeholders throughout the transformation process

Bring your best skills forward to excel at the role:

• Extensive experience in process transformation, including senior-level roles in process modeling and re-engineering with relevant certification (e.g., Six Sigma Black Belt)


• Deep knowledge of Lean Six Sigma principles and methodologies, with a proven track record of successful implementation


• Proficiency in process modeling tools and software (e.g., Visio, ARIS, Celonis, Signavio).


• Proven ability to analyze and solve complex problems, develop innovative solutions, and make data-driven decisions. Experience in process mining tools and data analytics (e.g. Celonis, Power Automate)


• Strong project management skills, with experience managing complex, multi-disciplinary projects


• Exceptional leadership, communication, and interpersonal skills, with the ability to influence and drive change at all organizational levels

• Experience in management consulting firms is preffered


• CRM knowledge/experience on tools viz. Salesforce is preferred

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Your experience counts!

• Minimum 7 years experience working on a Business Process Re-engineering, Process Architecture, Process mining (Preferable to have exposure to ARIS, MS Visio, Signavio, Celonis)


• Lean Six Sigma Certification is required


• Must have worked on Proposals and contributed to business development work


• Must have managed large teams and support the growth of new offering and capability


• Strong oral and written communication skills, including presentation skills


• Has an inquisitive nature with a strong desire to learn


• At least delivered 3-4 Process transformation program and MBA is preferred

What’s in it for you?

• An opportunity to work on transformative projects with key G2000 clients


• Potential to Co-create with leaders in strategy, industry experts, enterprise function practitioners and, business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies.


• Ability to embed responsible business into everything—from how you service your clients to how you operate as a responsible professional.


• Personalized training modules to develop your strategy & consulting acumen to grow your skills, industry knowledge and capabilities


• Opportunity to thrive in a culture that is committed to accelerate equality for all. Engage in boundaryless collaboration across the entire organization.