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Accenture

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3.8

based on 56.2k Reviews

Video summary

Proud winner of ABECA 2024 - AmbitionBox Employee Choice Awards

Top Rated Mega Company - 2024

Top Rated Company for Women - 2024

Top Rated IT/ITES Company - 2024

18241 Accenture Jobs

HR Service Delivery Analyst

Accenture Solutions Pvt Ltd

3.8

based on 56.2k Reviews

3-5 years

₹ 3.6 - 8L/yr (AmbitionBox estimate)

Mumbai

HR Service Delivery Analyst

Accenture

posted 1d ago

Job Role Insights

Flexible timing

Key skills for the job

Clinical Data Management Recruitment Workday HR Operations Human Resource Management Payroll

+ 8 more

Job Description

Skill required: Employee Services - Employee and Labor Relations

Designation: HR Service Delivery Analyst

Qualifications:Any Graduation

Years of Experience:3 to 5 years

What would you do? This role involves a deeper understanding of the Employee & Org data management process and leveraging expertise to solve specific problems related to workforce management. The role includes training and developing the team s functional knowledge, administering satisfaction surveys, and providing general support to client employees and communication.

Process Support:oRead, understand, and analyze client processes as a subject matter expert.oExecute processes accurately and timely as a hands-on processor.oMaster the given process and help team members overcome process-related queries.oEscalate issues and seek advice when faced with complex problems.oPay close attention to the quality of written and verbal English skills within the team.oCreate logical plans, realistic estimates, and schedules for activities or project segments.oEnsure LWIs are followed and updated regularly and train team members on process updates.oEnsure process controls are followed; maintain, validate, and update process documentation to ensure compliance.oPerform â"Root Cause Analysisâ" on issues faced and suggest appropriate corrective actions.oPropose process improvement ideas to reduce time, improve accuracy, or enhance controls.oParticipate in Knowledge Transfer of any process/client and acquire in-depth knowledge as an SME.oParticipate in various internal or client initiatives related to the process.oUnderstand existing performance metrics, how they are measured, and improve the measurement system.

Team Support:oPlan proper allocation of work.oSupport Team Lead / Manager with daily stats/reporting and MOS.oUpdate process metrics daily and maintain MIS.oBe available on the floor to resolve process-related issues.oParticipate in team-building activities and organizational initiatives.oComplete training needs analysis for the team through quality reports and knowledge tests.oFollow the Quality Check and Audit mechanism within the process to ensure delivery on SLAs.oEnsure and maintain the security and confidentiality of client data.oAssist in training/educating team members on learning and acquiring skills in the process.

What are we looking for?

Adaptable and flexible

Problem-solving skills

Agility for quick learning

Written and verbal communicationFunctional Competencies:

Knowledge of Employee & Org data management processes (New Hires, Exit, Job data changes, etc.).

Strong MS Office and Excel skills.

Strong command of written and verbal English language.

Proficient with Business Excellence Practice.

Roles and Responsibilities:

In this role you are required to do analysis and solving of lower-complexity problems

Your day to day interaction is with peers within Accenture before updating supervisors

In this role you may have limited exposure with clients and/or Accenture management

You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments

The decisions you make impact your own work and may impact the work of others

You will be an individual contributor as a part of a team, with a focused scope of work

Please note that this role may require you to work in rotational shifts

Qualifications

Any Graduation

Employment Type: Full Time, Permanent

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What people at Accenture are saying

3.4

Rating based on 64 HR Service Delivery Analyst reviews

Anonymous · Customer Success, Service & Operations in Bangalore / Bengaluru

Likes

Everything is great when the client is great

Salary - Good

+2 more

Dislikes

A bad client gurantees and indicates obstacles in your career coz management is not able to handle the tantrums of the client

Read 64 HR Service Delivery Analyst reviews