Application Tech Support Practitioner

Project Role :Application Tech Support Practitioner
Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.


Must have skills :Service Desk Management, Service Desk Voice Support, Japanese Language



Good to have skills :NA
Minimum



2 year(s) of experience is required



Educational Qualification :Graduation


Summary:As an Application Tech Support Practitioner, you will be responsible for providing service desk voice support in Japanese. Your typical day will involve managing service desk operations and ensuring timely resolution of client issues.
Roles & Responsibilities:

Manage service desk operations and ensure timely resolution of client issues.

Provide service desk voice support in Japanese.

Interpret and design a resolution based on deep product knowledge.

Accurately define a client issue and provide exceptional communication skills to keep our world-class systems running.

Collaborate with cross-functional teams to ensure quality service delivery.
Professional & Technical Skills:

Must To Have Skills:Japanese, Service Desk Voice Support, Service Desk Management

Good To Have Skills:Knowledge of ITIL framework

Strong understanding of service desk operations and incident management

Experience in managing and resolving client issues

Excellent communication and interpersonal skills
Additional Information:

The candidate should have a minimum of 2 years of experience in Service Desk Management.

The ideal candidate will possess a strong educational background in computer science or a related field, along with a proven track record of delivering quality service desk support.

This position is based at our Gurugram office.


Qualifications

Graduation