Application Tech Support Practitioner

Project Role :Application Tech Support Practitioner




Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.


Must have skills :Service Desk Management



Good to have skills :NA
Minimum



2 year(s) of experience is required



Educational Qualification :Bachelor Degree


Summary:As an Application Tech Support Practitioner, you will be responsible for providing ongoing support to clients and ensuring the smooth functioning of systems and applications. Your typical day will involve accurately defining client issues and designing effective solutions based on deep product knowledge, while maintaining exceptional communication skills to keep our world-class systems running.
Roles & Responsibilities:

Provide ongoing support to clients, acting as the interface between the client and the system or application.

Accurately define client issues and interpret and design effective solutions based on deep product knowledge.

Maintain exceptional communication skills to keep world-class systems running smoothly.

Collaborate with cross-functional teams to ensure timely resolution of client issues and to continuously improve system and application performance.

Stay updated with the latest advancements in service desk management and related technologies, integrating innovative approaches for sustained competitive advantage.
Professional & Technical Skills:

Must To Have Skills:Strong knowledge of service desk management.

Good To Have Skills:Experience with ITIL framework, incident management, and problem management.

Excellent communication and interpersonal skills.

Ability to work collaboratively with cross-functional teams.

Strong analytical and problem-solving skills.
Additional Information:

The candidate should have a minimum of 2 years of experience in service desk management.

This position is based at our Gurugram office.



Qualifications

Bachelor Degree