Technology Educator

Project Role :Technology Educator


Project Role Description :Instrumental in keeping technology talent market relevant, by upskilling and cross skilling them. Primarily responsible for delivering foundational training in technology, delivery, professional development and industry content. Contribute to course content development and creation of questions for certification and assessments.
Must have skills :ServiceNow

Good to have skills :NA
Minimum 7.5 year(s) of experience is required

Educational Qualification :oB.Tech. /B.E. / MCA / Equivalent IT Qualification
Summary:As a Technology Educator for ServiceNow, you will be responsible for delivering foundational training in technology, delivery, professional development, and industry content. Your typical day will involve upskilling and cross-skilling technology talent, contributing to course content development, and creating questions for certification and assessments.
Roles & Responsibilities:

Deliver foundational training in ServiceNow to upskill and cross-skill technology talent.

Contribute to course content development and creation of questions for certification and assessments.

Collaborate with cross-functional teams to ensure training aligns with business objectives.

Stay updated with the latest advancements in ServiceNow and related technologies, integrating innovative approaches for sustained competitive advantage.1.Client Facing:oBe the primary point of contact for clientsoCollaborate with client stakeholders to assess training needs and develop training objectives.oAct as a subject matter expert and provide guidance to client side users on ServiceNow functionality, configuration, and troubleshooting.oProactively address client inquiries and concerns, ensuring high levels of satisfaction.2.Internal:oWork closely with internal teams to design, develop, and update training materials, including presentations, user guides, tutorials, and other documentation and maintain content accuracy and relevance.oStay up-to-date with ServiceNow updates, releases, and best practices to ensure training materials are current and relevant.oCollaborate with the IT team to coordinate training activities with system upgrades, enhancements, and new feature releases.oMaintain training effectiveness by continuously assessing and improving training content and delivery processes based on feedback and industry developments.3.Training Delivery and Customization:oDeliver tailored training sessions to clients on ServiceNow products and services.oCustomize training content to meet specific client needs and skill levels. Professional & Technical Skills:

Should have complete knowledge of the ServiceNow landscape

Should be able to act as an SME of ServiceNow

Role is not a hardcore trainer role, but candidate should have the ability to conduct training if required.

Must To Have Skills:Expertise in ServiceNow.

Good To Have Skills:Experience with ITIL, Agile, and DevOps methodologies.

Strong understanding of IT Service Management (ITSM) and IT Operations Management (ITOM).

Experience in delivering training and creating course content.

Excellent communication and presentation skills.oFamiliarity with IT Service Management (ITSM) processes and frameworks (ITIL).oKnowledge of ServiceNow reporting and analytics capabilities.oExperience with ServiceNow scripting (JavaScript, Glide API).oExperience with ServiceNow integrations and APIs.oPrevious experience with Learning Management Systems (LMS) and training software/tools.oExperience with change management processes and methodologies.oMust be certified in ServiceNow Certified System Administrator (CAS) certificationoCertification in ServiceNow Certified Application Developer (CAD) certification would be desirable Additional Information:

The candidate should have a minimum of 7.5 years of experience in ServiceNow.

The ideal candidate will possess a strong educational background in computer science, information technology, or a related field, along with a proven track record of delivering impactful training solutions.

This position is based at our Bengaluru office. oPrior experience in training delivery oPrior experience in client facing rolesQualificationsoB.Tech. /B.E. / MCA / Equivalent IT Qualification