Corporate Mobility Associate

Corporate Services & Sustainability provides business infrastructure and support solutions to 738,000 Accenture people. Our Corporate Services & Sustainability teams are highly experienced and skilled in a wide range of support and solutionsâ"”from managing real estate and workplace services, to providing travel and mobility, procurement, payroll delivery and more for Accenture worldwide.
Our work is shaped by our global corporate strategy, and then implemented in our geographic markets to ensure we complement local cultural and market needs. Simply put, we make sure Accenture's people have what they need to do their best work and serve our clients well.



JOB SUMMARY:
Mobility team is responsible for the day- to-day service delivery of Mobility services in connection with assigned population of personnel traveling to various countries. Working as part of the Mobility Processing, the role demands that he/she will be required to collect complete documentation from assignees and handle any Mobility queries.



KEY RESPONSIBILITIES

Provide prompt and professional responses to customer Immigration queries related to mobility services via calls, emails, and other communication channels.

Assist customers in navigating mobility processes, including visa applications, work permits, relocation services, and travel arrangements.

Respond with complete solution to queries on visas within SLA.

Update Trackers and internal Immigration Tools.

Organizing sessions for travelers regarding process to be followed while travelling.

Continuously improve systems knowledge, and communications skills

Stay updated on industry trends, policies, and regulations related to mobility services to provide accurate and up-to-date information to customers.

Perform any projects/activities assigned by the Team Lead / Manager

Collaborate with Internal team members, stakeholders and management to continuously improve customer service delivery and enhance the overall customer experience.

Correspondence – Able to draft mails using proper business communication language, non-aggressive and customer friendly communication.

Required to move into other teams such as operations when there is a requirement.

Actively handling customers queries. Arranging their documents and process further for Visa services

Process visa request – collecting complete documents for processing invite letter / support letters and visa applications.

Qualifications




BASIC QUALIFICATIONS



Education:A University degree.



Work Experience:Should have at least 2 to 4 years of relevant experience in visas & immigration compliance field. Strong oral and written communications skills – this role requires a confident communicator and team player with robust interpersonal skills and a “can-do” attitude –have knowledge of drafting Letters and able to articulate well. Strong coordination skills able to work with and establish working relationships with large group of SMs and Managers. Should be a self-starter and needs to work with minimum supervision - Strong organizational or time management. Working knowledge of other Microsoft applications.
Should have worked with Corporates in the Field of Immigration and looking for a career in this field



OUR COMMITMENT TO YOU:

You’ll benefit from our network of global communities and collaborative culture that will help you build technical and functional skills and capabilities. And because we serve more than 40 industries globally, you’ll have the opportunity to develop valuable industry-specific expertise.

The scale of our capabilities and client engagements—and the unique way we innovate, operate and deliver value—will give you the opportunity to deepen your existing skills even as you help create the latest technology trends.

You’ll have access to leading-edge technology.

Accenture offers a comprehensive benefits package – learn more here (insert appropriate link specific to country).

CALL TO ACTION:
If you have a desire to help the world’s leading companies and governments, now’s the time to join the world’s largest and most diversified group of technology, business process and consulting professionals. Be part of a dynamic team of collaborative experts and help us improve the way the world works and lives.