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Accenture

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3.9

based on 52.8k Reviews

Proud winner of ABECA 2024 - AmbitionBox Employee Choice Awards

Top Rated Mega Company - 2024

Top Rated Company for Women - 2024

Top Rated IT/ITES Company - 2024

27795 Accenture Jobs

Service Delivery Ops Specialist

Accenture Solutions Pvt Ltd

3.9

based on 52.8k Reviews

7-11 years

Mumbai

1 vacancy

Service Delivery Ops Specialist

Accenture

posted 1d ago

Job Role Insights

Flexible timing

Key skills for the job

Supply Chain Management Project Management Auditing Business Development Team Handling SAP SuccessFactors

+ 7 more

Job Description

Skill required: Compensation & Benefits - Compensation Program Design

Designation: Service Delivery Ops Specialist

Qualifications:Any Graduation

Years of Experience:7 to 11 years

Language - Ability:English - Advanced

What would you do?
Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costs

The purpose of this role is to manage a team to meet the required service performance metrics .

Ensures the service line operations are efficient and effective.

Should have prior Team Handling experience ( minimum 4 years)

Excellent interpersonal skills - can build effective relationships with internal and external stakeholders at all levels

Self driven

Strong customer orientation - high level of responsiveness to urgent requests or troubleshooting.

Basic leadership and coaching skills

Resilient and able to work under pressure

Good organizational, prioritization and multi-tasking skills in order to deliver to deadlines

Continuous improvement mindset

Demonstrate high levels of confidentiality

Team Work & collaboration

Excellent Team Management SkillsDesirable:ELPPayroll Intermediate certificationThe Communication Incentive Compensation Management team is focused on administering the incentive management activities business processes, compensation plan development and communication industry implementations.

Extensive and demonstrable experience of Compensation, Benefits & Performance Management Processes.

Business Process Implementation

Successfactors Experience a plus

HR Domain certification/Payroll Certification would be a plus

Strong MS Office and Excel skills

Proficient with Business Excellence Practices

What are we looking for?

Talent Strategy

Adaptable and flexible

Problem-solving skills

Detail orientation

Ability to establish strong client relationship

Results orientation

Analyze root causes of Issues, escalations, errors and have a remedial action through process improvement. Plan & Manage daily staffing, employee grievances if any for the geography and the specialist support teams

Work collaboratively with all Internal & Third party stakeholders to achieve Business goals.

Ensure adherence to policy and procedures of the organization.

Ensure that the Team is adequately staffed and resources have the right skills required for the job. Liaise with Accenture Leadership, Recruitment and IJP Teams on staffing requirements.

Ensure a robust measurement system to substantiate performance evaluation of team members, recognizes and rewards individual and team accomplishments.

Roles and Responsibilities:

In this role you are required to do analysis and solving of moderately complex problems

May create new solutions, leveraging and, where needed, adapting existing methods and procedures

The person would require understanding of the strategic direction set by senior management as it relates to team goals

Primary upward interaction is with direct supervisor

May interact with peers and/or management levels at a client and/or within Accenture

Guidance would be provided when determining methods and procedures on new assignments

Decisions made by you will often impact the team in which they reside

Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture

Please note that this role may require you to work in rotational shiftsMonitor/measure performance through metrics, audits and other processes to ensure that organizational initiatives are in place and goals are achieved.

Manage and improve people performance and align them with organizational goals and objectives.

Provide Business Development support to the Service Delivery Manager and the client services team through active participation in client visits and other initiatives.

Participate actively in Team & Organization wide initiatives.

Monitoring the voice of the customer through surveys and other means of communication. Be assertive and work through the development areas as voiced by the client, Third parties or Accenture stakeholders.

Encourage and drive continuous improvement measures on day-to-day basis within area of responsibility till closure.

Timely and transparent recognition and rewards for the team. Keep the team engaged and motivated.

Recommend cost-effective, efficient procedural or production alternatives.

Develop People through mentoring and resolve conflicts. Drive coaching culture.

Monitor and encourage the Team to create/follow up on development plans

Ensure that Business Continuity and Disaster Recovery Plans are up to date and tested periodically. Liaise with BCM Team and Local IT on Testing.

Ensure high degree of compliance to the documented processes, client/organizational policies.

Ensure Business Excellence documentation is updated and drive Business Excellence methodologies in day to day operations.

Ensure all team members have the correct skills and are trained to deliver all the contractual requirements, to achieve Business Excellence

Qualifications
Any Graduation

Employment Type: Full Time, Permanent

Read full job description

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People are getting interviews at Accenture through

(based on 5.1k Accenture interviews)

Job Portal

Campus Placement

Company Website

Referral

Walkin

Recruitment Consultant

33%

18%

13%

12% candidates got the interview through other sources.

High Confidence

What people at Accenture are saying

4.3

Rating based on 5 Service Delivery Operations Specialist reviews

Anonymous · Finance in Noida, Uttar Pradesh

Likes

Accenture is a giant organisation with the numerous number of clients

Dislikes

Since last year no pay like and spike cut in variable payout

Read 5 reviews

Service Delivery Operations Specialist salary at Accenture

reported by 95 employees with 8-17 years exp.

₹9.2 L/yr - ₹20 L/yr

7% more than the average Service Delivery Operations Specialist Salary in India

View more details

What Accenture employees are saying about work life

based on 52.9k employees

66%

85%

68%

76%

Flexible timing

Monday to Friday

No travel

Day Shift

View more insights

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