HR Service Delivery New Associate

Skill required: Employee Services - Workday Talent Management



Designation: HR Service Delivery New Associate



Qualifications:Any Graduation



Years of Experience:0 to 1 years



What would you do?
1. Read, understand and analyze client process as per the business rules. 2. Execute the process accurately and timely as a hands on processor. 3. Escalate issues and seek advice when faced with complex issues/problems. 4. Participate in client conference calls and prepare 'minutes of meeting'. 5. Ensure LWI's are followed and updated regularly and train the team members on process updates. 6. Perform â"Root Cause Analysisâ" on issues faces and suggest appropriate corrective action for current remediation and future control. 7. Must be able to propose process improvement ideas which can reduce time, improved accuracy or enhance controls 8. Must have clear understanding of the existing matrices in the process, how they are measured and improvise the measurement system to make it more effective and transparent.9. Update process metrics on daily basis and maintain MIS. 10. Always demonstrate the highest level of customer service. 11. Pay close attention to detail and follow through to resolve any outstanding issues. 12. Goes beyond immediate requests and activities to ensure both own and related tasks are completed.



What are we looking for?
MS OfficeFocus on detailsDecision making abilityAnalytical skillsCommunication skillsCustomer Service skillsHRT SystemsHR OperationsEmail Writing SkillsFlexibility & AdaptabilityTeaming and CollaborationAnalytical ThinkingMulti Tasking/ Time MgtResulted OrientedCustomer Service OrientationInitiativeLogical Analysis & interpretationCommunication skills


Roles and Responsibilities:

In this role you are required to solve routine problems, largely through precedent and referral to general guidelines

Your primary interaction is within your own team and your direct supervisor

In this role you will be given detailed instructions on all tasks

The decisions that you make impact your own work and are closely supervised

You will be an individual contributor as a part of a team with a predetermined, narrow scope of work

Please note that this role may require you to work in rotational shifts


 
Qualifications 

Any Graduation