IT Service Management Representative

Project Role :IT Service Management Representative


Project Role Description :Manage delivery for IT production systems and services. Support the infrastructure service management lifecycle, ensuring client satisfaction and management of risk to services. Provide operational support, ensuring production systems and devices are online and available.

Must have skills :IBM WebSphere Application Server Application Deployment


Good to have skills :NA
Minimum
2 year(s) of experience is required


Educational Qualification :15 years full time education

Summary:As an IT Service Management Representative, you will manage delivery for IT production systems and services. Your role will involve supporting the infrastructure service management lifecycle, ensuring client satisfaction, and managing risk to services. You will provide operational support, ensuring that production systems and devices are online and available. This position requires a minimum of 2 years of experience in IBM WebSphere Application Server Application Deployment.
Roles & Responsibilities:

Expected to perform independently and become an SME.

Required active participation/contribution in team discussions.

Contribute in providing solutions to work-related problems.

Ensure client satisfaction by delivering high-quality IT production systems and services.

Manage the infrastructure service management lifecycle.

Support the availability and reliability of production systems and devices.

Identify and mitigate risks to services.

Collaborate with cross-functional teams to provide operational support.

Continuously improve processes and procedures to enhance service delivery.
Professional & Technical Skills:

Must To Have Skills:Proficiency in IBM WebSphere Application Server Application Deployment.

Strong understanding of IT service management principles and practices.

Experience in managing IT production systems and services.

Knowledge of incident, problem, and change management processes.

Good To Have Skills:Experience with ITIL framework.

Familiarity with IT infrastructure components and technologies.

Ability to analyze and troubleshoot technical issues.

Excellent communication and interpersonal skills.
Additional Information:

The candidate should have a minimum of 2 years of experience in IBM WebSphere Application Server Application Deployment.

This position is based in Mumbai.

A 15 years full-time education is required.

 
Qualifications 
15 years full time education