IT Service Management Representative

Project Role :IT Service Management Representative


Project Role Description :Manage delivery for IT production systems and services. Support the infrastructure service management lifecycle, ensuring client satisfaction and management of risk to services. Provide operational support, ensuring production systems and devices are online and available.

Must have skills :Infrastructure Service Management


Good to have skills :NA
Minimum
2 year(s) of experience is required


Educational Qualification :ITIL certified

Summary:As an IT Service Management Representative, you will manage the delivery of IT production systems and services. Your role will involve supporting the infrastructure service management lifecycle, ensuring client satisfaction, and managing risk to services. You will provide operational support to ensure that production systems and devices are online and available. This position requires a minimum of 2 years of experience in Infrastructure Service Management.
Roles & Responsibilities:

Expected to perform independently and become an SME.

Required active participation/contribution in team discussions.

Contribute in providing solutions to work-related problems.

Ensure client satisfaction by delivering high-quality IT production systems and services.

Manage the infrastructure service management lifecycle.

Support the availability and reliability of production systems and devices.

Identify and mitigate risks to services.

Collaborate with cross-functional teams to provide operational support.

Continuously improve service delivery processes and procedures.
Professional & Technical Skills:

Must To Have Skills:Proficiency in Infrastructure Service Management.

Good To Have Skills:Experience with ITIL processes.

Strong understanding of IT service management principles and best practices.

Knowledge of incident, problem, and change management processes.

Experience in managing service level agreements (SLAs) and key performance indicators (KPIs).

Familiarity with IT infrastructure components and technologies.

Excellent communication and interpersonal skills.

Ability to analyze and solve complex technical issues.
Additional Information:

The candidate should have a minimum of 2 years of experience in Infrastructure Service Management.

This position is based in Indore.

An ITIL certified education is required.

 
Qualifications 
ITIL certified