Service Management Lead

Project Role :Service Management Lead


Project Role Description :Lead the delivery of programs, projects or managed services. Coordinate projects through contract management and shared service coordination. Develop and maintain relationships with key stakeholders and sponsors to ensure high levels of commitment and enable strategic agenda
Must have skills :Site Reliability Engineering

Good to have skills :NA
Minimum 5 year(s) of experience is required

Educational Qualification :15 years full time education
Summary:As a Service Management Lead, you will lead the delivery of programs, projects, or managed services. You will coordinate projects through contract management and shared service coordination. Your role will involve developing and maintaining relationships with key stakeholders and sponsors to ensure high levels of commitment and enable the strategic agenda. You will be responsible for overseeing the successful delivery of services and ensuring client satisfaction.
Roles & Responsibilities:

Lead the delivery of programs, projects, or managed services.

Coordinate projects through contract management and shared service coordination.

Develop and maintain relationships with key stakeholders and sponsors to ensure high levels of commitment and enable the strategic agenda.

Oversee the successful delivery of services and ensure client satisfaction.

Engage with multiple teams and contribute to key decisions.

Provide solutions to problems for their immediate team and across multiple teams.

Responsible for team decisions.

Manage and collaborate with the team to perform at their best. Professional & Technical Skills:

Must To Have Skills:Proficiency in Site Reliability Engineering.

Strong understanding of IT service management principles and practices.

Experience in managing and delivering projects or services.

Excellent communication and interpersonal skills.

Ability to analyze complex problems and provide effective solutions. Additional Information:

The candidate should have a minimum of 5 years of experience in Site Reliability Engineering.

This position is based in Bengaluru.

A 15 years full-time education is required. Expectation:Candidate should have technical exposure in public cloud AWS & Azure, DevOps, Microservices and Coding. An Architect with extensive technical expertise to work with customers' complex business problems. Candidate should have extensive exposure on Infrastructure in cloud with IAC, Python, PowerShell, Ansible, GitHub, Jenkins, Terraform, JSON, Puppet etc. A candidate having more than 12+ years of experience in Infrastructure which includes design, build and deployment in DataCenter services and Cloud. Well familiar with Coding, design, build and deployment with CI/CD Pipelines. Should have at least two end-to-end project design, implementation and support as an SRE. Should be well familiar on identifying opportunities which includes technical debt, reducing waste and coding techniques specially on IAC. Knowledge on SPLUNK is an added advantage. Should have working knowledge on any Observability tool and other enterprise monitoring tools is an added plus. Certifications:One Data Center technologies and Cloud. Desired exposure:

Exposure and hands-on exposure on Publc Cloud Specially on Infrastructure.

Should be well versed with Monitoring, Observability and other enterprise management tools.

Extensive exposure on coding using python. Powershell, Ansible, Jenkins, Terraform etc.

Exposure as an hands-on SRE atleast for 5+ years. Must Haves Skills:

Exposure to automation Specially IAC, building Pipelines in public cloud, Deployments, ARM & other templates.

Strong knowledge on Coding Python, Powershell, Ansible, Jenkins, Terraform, Git, JSON , Puppet etc.

Strong in SRE knowledge and exposure specially identifying toils, techdebt, reducing waste etc.

Must have exposure on SPLUNK and other enterprise management tools

Exposure to Observability tools and framework

IaaS/PaaS products - Support for Containers and Cloud Native Stack

Lateral and Logical Troubleshooting as Cloud admin.

Complete understand of Cloud Network topology

Docker- Design/Built/Deployment At least 2 years of technical exposure

CI CD exposure with Full end-to-end DevOps life cycle experience.Responsibilities:

Exposure as an SRE with strong coding background to automating Toils.

Troubleshooting, health check, administration, management, vendor coordination, interaction with external partner, elevation to stakeholders for support or application teams for application development related issues (bug, code maintenance, code evolution)

Capacity monitoring; monitoring; application availability managements & monitoring, reporting and maintenance activities (if documented)

Work on reduction of repeated failures; generate reports, dashboards

Performance review:performance management, tuning, fix issues, work on reduction of repeated failures, scripts, automation

Generate reports, dashboards, deploy agents

Monitor Docker Envelops, maintain Dockers images

Work on reduction of repeated failures; generate reports, dashboards

Supporting Compliance requirementsProfessional Skills:

Must To Have Skills:Proficiency in Site Reliability Engineering.

Excellent communication and relationship-building skills.

Ability to lead and motivate teams to achieve project goals.Additional Information:

The candidate should have a minimum of 12 years of experience in Site Reliability Engineering.

This position is based at our Bengaluru office.

A 15 years full-time education is required.Qualifications15 years full time education