Application Tech Support Practitioner

Project Role :Application Tech Support Practitioner


Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills :Service Desk Management, Service Desk Voice Support


Good to have skills :NA
Minimum 2 year(s) of experience is required


Educational Qualification :Graduate or Bachelor Degree

Summary:
As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. You will be dedicated to quality, using exceptional communication skills to keep our world-class systems running. With your deep product knowledge, you will accurately define client issues and design resolutions.


Roles & Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work-related problems.
- Provide prompt and efficient technical support to clients.
- Troubleshoot and resolve client issues in a timely manner.
- Document and track client interactions and issue resolutions.
- Collaborate with cross-functional teams to resolve complex technical issues.
- Stay up-to-date with product knowledge and industry trends.
- Assist in the development and improvement of support processes.
- Train and mentor junior support team members.


Professional & Technical Skills:
- Must To Have Skills:Proficiency in Service Desk Management, Service Desk Voice Support.
- Good To Have Skills:Experience with incident management tools.
- Strong understanding of ITIL framework and best practices.
- Excellent problem-solving and analytical skills.
- Ability to effectively communicate technical concepts to non-technical users.

Additional Information:
- The candidate should have a minimum of 2 years of experience in Service Desk Management.
- This position is based at our Bengaluru office.
- A Graduate or Bachelor Degree is required.


Qualifications

Graduate or Bachelor Degree