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Application Tech Support Practitioner

3-5 years

Bangalore / Bengaluru

1 vacancy

Application Tech Support Practitioner

Accenture

posted 18hr ago

Job Role Insights

Flexible timing

Job Description


Project Role :
Application Tech Support Practitioner


Project Role Description :
Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills :Enterprise Network Operations

Good to have skills :
NA
Minimum 3 year(s) of experience is required

Educational Qualification :
Degree in ECITCS 15 years of Full time education

Key Responsibilities :
  • Management and maintenance of the LAN / WAN/ Internet environment Delivering and establishing projects related network implementation for clients and internal teams
  • Provide support and troubleshooting of the network issues with respect to the projects/internal environment End to end project transition.
  • Meet customer expectation with timely delivery of all network services per the defined in OLA Deliver the result by adhering to the defined processes like ISO 20000, ISO27001, BS25999Technical Experience :
  • Strong technical knowledge on troubleshooting Cisco routers, switches, and firewalls
  • Knowledge about Cloud platforms.
  • Should have strong skills on at least 2 skills Switching, Routing, Firewalls and should have moderate skills in other technology.
  • Minimum experience on VPN configuration on SRX/Paloalto/Fortigate.
  • Should have prior experience in handling production network monitoring. Lab experience will not be considered.
  • Exposure on configuring and troubleshooting switching environment with STP, VTP, HSRPProfessional Attributes :
  • excellent Verbal and Written Communication skills Ability to take ownership and work independently with good interpersonal skills handling initiatives and ideas Work as a team player with positive attitude towards work Proven ability to manage own workloadEducational Qualification:Degree in EC/IT/CS /15 years of Full time educationQualificationsDegree in ECITCS 15 years of Full time education

  • Employment Type: Full Time, Permanent

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