IT Service Management Representative

Project Role :IT Service Management Representative


Project Role Description :Manage delivery for IT production systems and services. Support the infrastructure service management lifecycle, ensuring client satisfaction and management of risk to services. Provide operational support, ensuring production systems and devices are online and available.

Must have skills :Infrastructure Service Management


Good to have skills :Change Management
Minimum
2 year(s) of experience is required


Educational Qualification :15 years full time education

Summary:As an IT Service Management Representative, you will manage delivery for IT production systems and services. You will support the infrastructure service management lifecycle, ensuring client satisfaction and management of risk to services. Your role will involve providing operational support and ensuring that production systems and devices are online and available. This position requires a minimum of 2 years of experience in Infrastructure Service Management.
Roles & Responsibilities:

Expected to perform independently and become an SME.

Required active participation/contribution in team discussions.

Contribute in providing solutions to work related problems.

Ensure client satisfaction by managing the delivery of IT production systems and services.

Support the infrastructure service management lifecycle.

Manage risk to services and ensure their availability.

Provide operational support for production systems and devices.

Assist in troubleshooting and resolving issues related to IT services.
Professional & Technical Skills:

Must To Have Skills:Proficiency in Infrastructure Service Management.

Good To Have Skills:Experience with Change Management.

Strong understanding of IT production systems and services.

Knowledge of IT service management frameworks and best practices.

Familiarity with incident management and problem management processes.

Ability to analyze and resolve issues related to IT services.
Additional Information:

The candidate should have a minimum of 2 years of experience in Infrastructure Service Management.

This position is based at our Bengaluru office.

A 15 years full time education is required.

 
Qualifications 
15 years full time education