Service Management Practitioner

Project Role :Service Management Practitioner




Project Role Description :Support the delivery of programs, projects or managed services. Coordinate projects through contract management and shared service coordination. Develop and maintain relationships with key stakeholders and sponsors to ensure high levels of commitment and enable strategic agenda.


Must have skills :Site Reliability Engineering



Good to have skills :Service Integration and Management (SIAM)
Minimum

7.5 year(s) of experience is required



Educational Qualification :15 years full time education


Summary:As a Service Management Practitioner, you will support the delivery of programs, projects, or managed services. You will coordinate projects through contract management and shared service coordination. Your role will involve developing and maintaining relationships with key stakeholders and sponsors to ensure high levels of commitment and enable the strategic agenda. You will be based in Kolkata and should have a minimum of 7.5 years of experience in Site Reliability Engineering.
Roles & Responsibilities:

Expected to be an SME, collaborate and manage the team to perform.

Responsible for team decisions.

Engage with multiple teams and contribute on key decisions.

Provide solutions to problems for their immediate team and across multiple teams.

Coordinate projects through contract management and shared service coordination.

Develop and maintain relationships with key stakeholders and sponsors to ensure high levels of commitment and enable strategic agenda.

Manage and oversee the delivery of programs, projects, or managed services.

Ensure adherence to project timelines and deliverables.
Professional & Technical Skills:

Must To Have Skills:Proficiency in Site Reliability Engineering.

Good To Have Skills:Experience with Service Integration and Management (SIAM).

Strong understanding of IT service management principles and practices.

Experience in incident management, problem management, and change management processes.

Knowledge of ITIL framework and its application in service management.

Familiarity with service level agreements (SLAs) and service level management.

Ability to analyze and interpret data to identify trends and patterns.

Excellent communication and interpersonal skills.
Additional Information:

The candidate should have a minimum of 7.5 years of experience in Site Reliability Engineering.

This position is based at our Kolkata office.

A 15 years full-time education is required.


 Qualifications 

15 years full time education