Service Management Practitioner

Project Role :Service Management Practitioner


Project Role Description :Support the delivery of programs, projects or managed services. Coordinate projects through contract management and shared service coordination. Develop and maintain relationships with key stakeholders and sponsors to ensure high levels of commitment and enable strategic agenda.

Must have skills :Incident Management


Good to have skills :Infrastructure Service Management
Minimum
5 year(s) of experience is required


Educational Qualification :15 years full time education

Summary:As a Service Management Practitioner, you will support the delivery of programs, projects, or managed services. You will coordinate projects through contract management and shared service coordination. Your role will involve developing and maintaining relationships with key stakeholders and sponsors to ensure high levels of commitment and enable the strategic agenda. You will be based in Kolkata and should have a minimum of 5 years of experience in Incident Management.
Roles & Responsibilities:

Expected to be an SME, collaborate and manage the team to perform.

Responsible for team decisions.

Engage with multiple teams and contribute on key decisions.

Provide solutions to problems for their immediate team and across multiple teams.

Coordinate projects through contract management and shared service coordination.

Develop and maintain relationships with key stakeholders and sponsors to ensure high levels of commitment and enable strategic agenda.

Manage and oversee the delivery of programs, projects, or managed services.

Ensure adherence to project timelines and deliverables.
Professional & Technical Skills:

Must To Have Skills:Proficiency in Incident Management.

Good To Have Skills:Experience with Infrastructure Service Management.

Strong understanding of incident management processes and best practices.

Experience in incident resolution and escalation management.

Knowledge of ITIL framework and its application in incident management.

Excellent problem-solving and analytical skills.

Ability to effectively communicate and collaborate with cross-functional teams.

Experience in managing and coordinating projects through contract management and shared service coordination.
Additional Information:

The candidate should have a minimum of 5 years of experience in Incident Management.

This position is based in Kolkata.

A 15 years full-time education is required.

 
Qualifications 
15 years full time education