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20050 Accenture Jobs
Business Advisory Senior Analyst
Accenture
posted 4hr ago
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Flexible timing
Key skills for the job
Job Description
Skill required: Next Generation Customer Operations - Incident Management
Designation: Business Advisory Senior Analyst
Qualifications:Any Graduation
Years of Experience:5 to 8 years
What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA's.a transformation from a necessary function for resolving customer problems into a value- generating service that is a strategic differentiator in the market.The Incident Manager (IM) acts as the single commander to work with our Customer Service and Support engineers and our customers to coordinate complex reactive support to resolution and provide insights into operational health opportunities for a set portfolio of accounts. They are responsible for representing the customer's business impact, supporting in the end-to-end problem resolution and problem identification against the case portfolio. They help monitor reactive cases owned by internal support organizations and ensure correct case reporting and trending is in place for the account team and customer, enabling conversations, planning, and delivery for ongoing customer operational health. The team works with engineers as needed to investigate the customer issue further to understand the root cause to drive prevention.
What are we looking for?
Roles and Responsibilities:
Qualifications
Any Graduation
Employment Type: Full Time, Permanent
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What people at Accenture are saying
Rating based on 7 Senior Business Advisory Analyst
reviews
Anonymous · Finance & Accounting
in Hyderabad / Secunderabad
Salary is good
- Salary - Good
No work life balance, I don’t see the purpose of having HR team in Accenture when everything has to be updated my the employees, setting wrong expectations
Senior Business Advisory Analyst salary at Accenture
What Accenture employees are saying about work life
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