Learning and collaboration-Analyst

Job Skill:Instructor-Led Training (ILT)
Designation:Customer Service Analyst
Job Location:Bengaluru
Qualifications:Any Graduation
Years of Experience:3 - 5 Years
What would you do?
You will be aligned with our Learning and Collaboration vertical and help us in dealing with the end to end Learning and Development activities. You will be working as a part of the Capability Development team which plays a critical component in developing the performance process for employees. They are accountable for determining capabilities requiring development within current roles and to progress career aspirations, as well as negotiating effective ways to develop these capabilities by training interventions. You will be responsible for Instructor led training which is the practice of training either individuals or groups and designing learning material. Instructors can also be referred to as a facilitator, who may be knowledgeable and experienced in the learning material, but can also be used more for their facilitation skills and ability to deliver material to learners.
What are we looking for?
We are looking for individuals who have the following skillset: Customer service - Inbound Microsoft Excel Microsoft PowerPoint Voice Contact Center Adaptable and flexible Strong analytical skills Written and verbal communication Collaboration and interpersonal skills Ability to manage multiple stakeholders Roles and Responsibilities In this role, you are required to analyze and solve lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors You may have limited exposure with clients and/or Accenture management You will be given moderate level instructions on daily work tasks and detailed instructions on new assignments You will need to be well versed with basic statistics and terms involved in the day to day business and use it while discussing with stakeholders You will be expected to constantly be on the lookout for ways to enhance value for your respective stakeholders/clients The decisions you make impact your work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work. Please note this role may require you to work in rotational shifts.