Service Management Lead

Project Role :Service Management Lead


Project Role Description :Lead the delivery of programs, projects or managed services. Coordinate projects through contract management and shared service coordination. Develop and maintain relationships with key stakeholders and sponsors to ensure high levels of commitment and enable strategic agenda

Must have skills :Microsoft Windows Desktop Management


Good to have skills :NA
Minimum
7.5 year(s) of experience is required


Educational Qualification :15 years full time education

Summary:As a Service Management Lead, you will lead the delivery of programs, projects, or managed services. You will coordinate projects through contract management and shared service coordination. Your role will involve developing and maintaining relationships with key stakeholders and sponsors to ensure high levels of commitment and enable the strategic agenda. You will be based in Bengaluru and should have a minimum of 7.5 years of experience in Microsoft Windows Desktop Management.
Roles & Responsibilities:

Expected to be an SME, collaborate and manage the team to perform.

Responsible for team decisions.

Engage with multiple teams and contribute on key decisions.

Provide solutions to problems for their immediate team and across multiple teams.

Coordinate the delivery of programs, projects, or managed services.

Manage contracts and ensure effective contract management.

Facilitate shared service coordination.

Develop and maintain relationships with key stakeholders and sponsors.
Professional & Technical Skills:

Must To Have Skills:Proficiency in Microsoft Windows Desktop Management.

Experience in coordinating the delivery of programs, projects, or managed services.

Strong understanding of contract management.

Excellent communication and relationship-building skills.

Ability to collaborate and manage teams effectively.
Additional Information:

The candidate should have a minimum of 7.5 years of experience in Microsoft Windows Desktop Management.

This position is based in Bengaluru.

A 15 years full-time education is required.

Summary:As an Application/Cloud Support professional with primary skill in Microsoft Windows Desktop Management,MAC, you will be responsible for providing technical support to end-users and ensuring smooth functioning of applications. Your typical day will involve troubleshooting technical issues, resolving incidents, and providing timely support to users. Good knowledge of Mac OS and support with Microsoft intune/Jamf, who can develop, maintain corporate macOS images and software packages to Mac laptop and desktop clients. The person also need to administer Microsoft Intune and create packages for applications to deploy on systems across the globe
Roles & Responsibilities:- Provide technical support to end-users for applications and systems, resolving incidents and service requests within defined SLAs.

Troubleshoot technical issues related to Microsoft Windows Desktop Management, including installation, configuration, and maintenance.

Collaborate with cross-functional teams to identify and resolve technical issues, ensuring timely resolution of incidents.

Act as the primary point of contact for application support, leading the effort to design, build, and configure applications.

Primarily ownership of the EUC ticket queue, providing L1.5,2nd line technical support for IT incidents and problems. Working alongside vendors as appropriate to investigate solutions.

Expertise in using remote desktop tools such as TeamViewer, Remote Desktop Connection, AnyDesk, etc
Professional & Technical Skills:- Must To Have Skills:Strong knowledge of Microsoft Windows Desktop Management.

Good To Have Skills:Experience with Workplace Technology Solutions.Strong knowledge of operating systems such as Windows, macOS, and tools like Microsoft Endpoint Configuration Manager/Intune, Jamf

Experience in providing technical support to end-users for applications and systems.

Experience in troubleshooting technical issues related to Microsoft Windows Desktop Management/MAC. Understanding and managing and configuring the Intune connector and NDES servers

Configuration and Management of Various types of Profiles such Wi-Fi, SCEP Device restriction Profile in Intune for Mac devices and good knowledge using terminal commands and Bash scripts.

Strong collaboration and communication skills.

Ability to work in a fast-paced environment and manage multiple priorities.


Qualifications
15 years full time education