Service Delivery Operations Representati

Project Role :Service Delivery Operations Representati




Project Role Description :Assign and manage work assignments, drive people management activities for the delivery team. Manage service delivery quality and cost.


Must have skills :Enterprise Systems Monitoring Tools



Good to have skills :NA
Minimum

2 year(s) of experience is required



Educational Qualification :15 years full time education


Summary:As a Service Delivery Operations Representative, you will assign and manage work assignments, drive people management activities for the delivery team, and manage service delivery quality and cost. You will play a crucial role in ensuring smooth operations and customer satisfaction.
Roles & Responsibilities:

Expected to perform independently and become an SME.

Required active participation/contribution in team discussions.

Contribute in providing solutions to work related problems.

Manage work assignments and ensure timely completion.

Drive people management activities for the delivery team.

Ensure service delivery quality and cost efficiency.

Collaborate with cross-functional teams to resolve issues.

Identify areas for process improvement and implement solutions.
Professional & Technical Skills:

Must To Have Skills:Proficiency in Enterprise Systems Monitoring Tools.

Strong understanding of IT service delivery processes and methodologies.

Experience in managing service delivery quality and cost.

Excellent communication and interpersonal skills.

Good To Have Skills:Experience with ITIL framework.

Knowledge of incident management and problem management processes.

Familiarity with IT service management tools.

Ability to analyze data and generate meaningful insights.
Additional Information:

The candidate should have a minimum of 2 years of experience in Enterprise Systems Monitoring Tools.

This position is based at our Bengaluru office.

A 15 years full time education is required. Job description for Splunk

Strong knowledge of System and Application monitoring , Application Performance Management (APM) concepts, tools and features.

Good hands on experience on Splunk Enterprise, Splunk ITSI ( IT Service Intelligence) , Splunk User Behavior analytics ( Splunk UBEA)

Hands-on expertise with large scale Logging and Enterprise Log System (ELS) using Splunk, Logi, Graylog or other open-source components

Good knowledge around other System and Application monitoring tools like AppDynamics, SCOM, Nagios, ServiceNow ITOM etc. Azure log analytics, Azure Application insight, Xymon, Operations Bridge Manager

Data management skills. Able to define processes around data on-boarding, perform the on-boarding and bring into production

Should have strong experience in Splunk Operations for large and complex Application and Infrastructure environment

Splunk Alert and dashboard management, Application management

Good knowledge around Dashboarding with Grafana , Kibana

Expert knowledge in Splunk architecture with deep insight into Indexers, search heads, forwarders and clusters

Experience with Splunk Searching and Reporting, Knowledge Objects administration, Clustering and Forwarder Management

Troubleshoot technical issues to establish the root cause of problems and form a solution or workaround across a range of environments

Knowledge of Automation & infrastructure-as-code (Ansible, Power shell ,Terraform, CloudFormation).Certification in relevant technologies (Cloud etc.).

Knowledge of Splunk roles and capacity management of Splunk environment.

Good analytical and debugging skills


 
Qualifications 

15 years full time education