Upload Button Icon Add office photos

Accenture

Compare button icon Compare button icon Compare
filter salaries All Filters

17713 Accenture Jobs

Marketing Engagement Analyst

3-5 years

Mumbai

Marketing Engagement Analyst

Accenture

posted 13d ago

Job Description






Skill required:
Marketing Operations - Operations Management



Designation:
Marketing Engagement Analyst



Qualifications:
Any Graduation



Years of Experience:
3 to 5 years



What would you do?
Help balance increased marketing complexity and diminishing marketing resources. Drive marketing performance with deep functional and technical expertise, while accelerating time-to-market and operating efficiencies at scale through Data and Technology, Next Generation Content Services, Digital Marketing Services & Customer Engagement and Media Growth Services.Role requires Digital Marketing Ads & Promotion creation/design
  • The purpose of the role is to the delivery of outstanding customer experiences by supporting key processes, monitoring service quality, and implementing improvement initiatives.
  • Collaborate with cross-functional teams to enhance operational efficiency, maintain high standards of customer satisfaction, and align service delivery with the organization s customer-centric strategy.An area of management concerned with designing and controlling the process of production and redesigning business operations in the production of goods or services. It involves the responsibility of ensuring that business operations are efficient in terms of using as few resources as needed and effective in terms of meeting customer requirements



    What are we looking for?
  • Proficiency in customer relationship management (CRM) systems (e.g., Salesforce).
  • Knowledge of customer service analytics and reporting tools.
  • Familiarity with process improvement methodologies (e.g., Lean, Six Sigma).
  • Basic understanding of digital communication tools and platforms.
  • Competence in data analysis using Excel or similar tools.
  • Strong interpersonal and communication skills.
  • Customer-centric mindset with a focus on problem-solving and continuous improvement.
  • Attention to detail and ability to manage multiple priorities effectively.
  • Proactive approach to identifying and addressing issues.
  • 3+ years of experience in customer service, operations, or support coordination roles.
  • Demonstrated ability to manage customer interactions and resolve complex issues.
  • Experience with service quality monitoring and process optimization.
  • Background in a customer-focused role within a global or matrixed organization is a plus.


    Roles and Responsibilities:
  • Act as a central point of contact for resolving customer inquiries, escalations, and feedback.
  • Ensure timely and effective resolution of customer issues while maintaining high satisfaction levels.
  • Track and evaluate customer service performance metrics, including response times, resolution rates, and satisfaction scores.
  • Identify trends, gaps, and areas for improvement based on performance data.
  • Collaborate with internal teams to streamline workflows and optimize customer support processes.
  • Implement tools and technologies that enhance service delivery and efficiency.
  • Support the development and deployment of initiatives to improve customer touchpoints and interactions.
  • Gather and analyze customer feedback to inform service enhancements and initiatives.
  • Work closely with customer experience, operations, and technology teams to ensure seamless service delivery.
  • Provide regular updates and reports to management on customer excellence initiatives and outcomes.
  • Ensure all customer interactions comply with company policies, service standards, and regulatory requirements.
  • Maintain accurate records of customer interactions and resolutions for reporting and auditing purposes.


    Qualifications


    Any Graduation

  • Employment Type: Full Time, Permanent

    Read full job description

    Accenture Interview Questions & Tips

    Prepare for Accenture roles with real interview advice

    Top Accenture Marketing E Interview Questions

    Q1. If insurance premium is paid for an entire year 1st January to 31st December and books get close on 31st March, what will be the accounting ... read more
    Q2. Sum of Even & Odd Digits Problem Statement Create a program that accepts an integer N and outputs two sums: the sum of all even digits and ... read more
    Q3. Case. There is a housing society “The wasteful society”, you collect all the household garbage and sell it to 5 different businesses. Determ ... read more
    View all 3.9k questions

    What people at Accenture are saying

    What Accenture employees are saying about work life

    based on 56.6k employees
    65%
    85%
    67%
    75%
    Flexible timing
    Monday to Friday
    No travel
    Day Shift
    View more insights

    Accenture Benefits

    Free Transport
    Cafeteria
    Work From Home
    Gymnasium
    Health Insurance
    Soft Skill Training +6 more
    View more benefits

    Compare Accenture with

    TCS

    3.7
    Compare

    Cognizant

    3.7
    Compare

    Capgemini

    3.7
    Compare

    Infosys

    3.6
    Compare

    Wipro

    3.7
    Compare

    Genpact

    3.8
    Compare

    LTIMindtree

    3.8
    Compare

    Deloitte

    3.8
    Compare

    IBM

    4.0
    Compare

    Nagarro

    4.0
    Compare

    Tech Mahindra

    3.5
    Compare

    Amazon

    4.1
    Compare

    Google

    4.4
    Compare

    PwC

    3.4
    Compare

    NTT DATA, Inc.

    4.0
    Compare

    Mphasis

    3.4
    Compare

    Ernst & Young

    3.4
    Compare

    HCLTech

    3.5
    Compare

    JPMorgan Chase & Co.

    4.0
    Compare

    Microsoft Corporation

    4.0
    Compare

    Similar Jobs for you

    Marketing E at Accenture Solutions Pvt Ltd

    Mumbai

    3-5 Yrs

    ₹ 5-7 LPA

    Marketing E at Accenture Solutions Pvt Ltd

    Mumbai

    3-5 Yrs

    ₹ 5-7 LPA

    Marketing E at Accenture Solutions Pvt Ltd

    Mumbai

    3-5 Yrs

    ₹ 5-7 LPA

    Marketing E at Accenture Solutions Pvt Ltd

    Bangalore / Bengaluru

    3-5 Yrs

    ₹ 5-7 LPA

    Marketing E at Accenture Solutions Pvt Ltd

    Mumbai

    3-5 Yrs

    ₹ 5-7 LPA

    Marketing E at Accenture Solutions Pvt Ltd

    Mumbai

    3-5 Yrs

    ₹ 5-7 LPA

    Marketing E at Accenture Solutions Pvt Ltd

    Mumbai

    3-5 Yrs

    ₹ 5-7 LPA

    Market Analyst at Ntrix Innovations

    Kolkata, Mumbai + 5

    2-4 Yrs

    ₹ 2-6 LPA

    Market Analyst at Clarity Medical Pvt Ltd

    Mohali

    5-7 Yrs

    ₹ 3-7 LPA

    Marketing E at Accenture Solutions Pvt Ltd

    Mumbai

    3-5 Yrs

    ₹ 5-7 LPA

    Accenture Mumbai Office Location

    View all
    Mumbai Office
    1st, 2nd, 3rd, & 4th Office Level, Building No. 02, Mindspace, Serene Properties IT/ITES SEZ, Thane-Belapur Road, Airoli, Navi MumbaiMumbai, India, Mumbai
    400708

    Marketing Engagement Analyst

    3-5 Yrs

    Mumbai

    13d ago·via naukri.com

    Packaged App Development Associate Manager

    5-10 Yrs

    Kochi, Coimbatore, Thiruvananthapuram

    13hr ago·via naukri.com

    I&F Decision Sci Practitioner Specialist

    7-11 Yrs

    Bangalore / Bengaluru

    13hr ago·via naukri.com

    I&F Decision Sci Practitioner Specialist

    7-11 Yrs

    Gurgaon / Gurugram

    13hr ago·via naukri.com

    Program/Project Management Representativ

    3-8 Yrs

    Kolkata

    13hr ago·via naukri.com

    Procure To Pay Operations New Associate

    0-1 Yrs

    Gurgaon / Gurugram

    13hr ago·via naukri.com

    GN - SONG - MT - Hyperpersonalization - Analyst

    1-6 Yrs

    Bangalore / Bengaluru

    13hr ago·via naukri.com

    I&F Decision Sci Practitioner Assoc Mgr

    10-14 Yrs

    Bangalore / Bengaluru

    13hr ago·via naukri.com

    I&F Decision Sci Practitioner Analyst

    3-5 Yrs

    Bangalore / Bengaluru

    13hr ago·via naukri.com

    Order To Cash Operations New Associate

    0-3 Yrs

    Gurgaon / Gurugram

    13hr ago·via naukri.com
    write
    Share an Interview