Application Tech Support Practitioner

Project Role :Application Tech Support Practitioner




Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.


Must have skills :Program Project Management



Good to have skills :NA
Minimum



12 year(s) of experience is required



Educational Qualification :15 years full time education


Summary:As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Expand upon the provided role description and add more description. Show creativity.
Roles & Responsibilities:

Expected to be an SME.

Collaborate and manage the team to perform.

Responsible for team decisions.

Engage with multiple teams and contribute on key decisions.

Expected to provide solutions to problems that apply across multiple teams.

Lead team meetings to discuss progress and challenges.

Develop strategies to improve team efficiency.

Provide mentorship and guidance to junior team members.
Professional & Technical Skills:

Must To Have Skills:Proficiency in Program Project Management.

Strong leadership and decision-making skills.

Excellent communication and interpersonal abilities.

Ability to prioritize tasks and meet deadlines.

Good To Have Skills:Experience in IT operations management.
Additional Information:

The candidate should have a minimum of 12 years of experience in Program Project Management.

This position is based at our Gurugram office.

A 15 years full-time education is required.


Qualifications

15 years full time education