Cloud Operations Administrator

Project Role :Cloud Operations Administrator




Project Role Description :Work with the Service Delivery Manager to perform capacity management, billing/show back operations, and cost optimization activities across multiple cloud environments.


Must have skills :Service Integration and Management (SIAM)



Good to have skills :NA
Minimum



5 year(s) of experience is required



Educational Qualification :Graduate or above


Summary:As a Program/Project Management Lead, you will lead business and technology outcomes for assigned program, project, or contracted service. You will leverage standard tools, methodologies, and processes to deliver, monitor, and control service level agreements. Your typical day will involve overseeing the progress of projects, collaborating with cross-functional teams, and ensuring the successful delivery of services.
Roles & Responsibilities:

Expected to be an SME

Collaborate and manage the team to perform

Responsible for team decisions

Engage with multiple teams and contribute on key decisions

Provide solutions to problems for their immediate team and across multiple teams

Ensure effective communication and coordination between teams

Identify and mitigate risks and issues

Monitor project progress and ensure timely delivery
Professional & Technical Skills:

Must To Have Skills:Proficiency in Service Management

Good To Have Skills:Experience with Service Integration and Management (SIAM), Change Management, ITIL V4

Strong understanding of incident management processes and best practices

Experience in managing and resolving critical incidents

Knowledge of ITIL framework and Change Management principles

Excellent problem-solving and decision-making skills

Strong communication and interpersonal skills
Additional Information:

The candidate should have a minimum of 5 years of experience in Service Integration and Management (SIAM)

This position is based at our Bengaluru office

A Graduate or above degree is required


Qualifications

Graduate or above