GN - SONG - Service - AWS Devops - Analyst

The Strategy & Consulting Global Network Song Practice | Cloud

Job Title

AWS Devops + Level 9 (Consultant) + Entity (S&C GN)

Management Level:Level 9 - Consultant

Location:Delhi, Mumbai, Bangalore, Gurgaon, Pune, Hyderabad and Chennai

Must have skills:AWS Cloud, Cloud Contact Center transformation, CI/CD pipelines, AWS Devops, DynamoDB, S3, Lambda, Lex, IAM, VPC, CloudWatch, CloudTrial, API Gateway, Kinesis, WAF


Good to have skills:AWS Connect, Amazon Connect

, Python, Bash, or PowerShell or Node.js

Experience:Minimum 4 year(s) of experience is required


Educational Qualification:Engineering Degree or MBA from a Tier 1 or Tier 2 institute

Join our team of Customer Sales & Service consultants who solve customer facing challenges at clients spanning sales, service and marketing to accelerate business change.

Practice:Customer Sales & Service Sales

Areas of Work:Cloud AWS Cloud DevOps - Contact Center Transformation, Analysis and Implementation



Level:Consultant

| Location:Delhi, Mumbai, Bangalore, Gurgaon, Pune, Hyderabad and Chennai. |

Years of Exp:4-9 years

Explore an Exciting Career at Accenture

Are you passionate about scaling businesses using in-depth frameworks and techniques to solve customer facing challenges? Do you want to design, build and implement strategies to enhance business performance? Does working in an inclusive and collaborative environment spark your interest?

Then, this is the right place for you! Welcome to a host of exciting global opportunities within Accenture Strategy & Consulting's Customer, Sales & Service practice.

The Practice A Brief Sketch

The practice is aligned to the Global Network Song Practice of Accenture and works with clients across their marketing, sales and services functions. As part of the team, you will work on transformation services driven by key offerings like Living Marketing, Connected Commerce and Next-Generation Customer Care. These services help our clients become living businesses by optimizing their marketing, sales and customer service strategy, thereby driving cost reduction, revenue enhancement, customer satisfaction and impacting front end business metrics in a positive manner.

You will work closely with our clients as consulting professionals who design, build and implement initiatives that can help enhance business performance. As part of these, you will drive the following:

Work on creating business cases for journey to cloud, cloud strategy, cloud contact center vendor assessment activities

Work on creating Cloud transformation approach for contact center transformations

Work along with Solution Architects for architecting cloud contact center technology with AWS platform

Work on enabling cloud contact center technology platforms for global clients specifically on Amazon connect

Work on innovative assets, proof of concept, sales demos for AWS cloud contact center

Support AWS offering leads in responding to RFIs and RFPs

Bring your best skills forward to excel at the role:

Good understanding of contact center technology landscape.

An understanding of AWS Cloud platform and services with Solution architect skills.

Deep expertise on AWS contact center relevant services.

Sound experience in developing Amazon Connect flows and Lex bots

Deep functional and technical understanding of APIs and related integration experience

Functional and technical understanding of building API-based integrations with Salesforce, Service Now and Bot platforms

Ability to understand customer challenges and requirements, ability to address these challenges/requirements in a differentiated manner.

Ability to help the team to implement the solution, sell, deliver cloud contact center solutions to clients.

Excellent communications skills

Ability to develop requirements based on leadership input

Ability to work effectively in a remote, virtual, global environment

Ability to take new challenges and to be a passionate learner

Configure and manage Amazon Connect instances to enhance customer service operations.

Integrate Amazon Connect with other AWS services and third-party applications.

Work closely with cross-functional teams to understand requirements and deliver solutions that align with business goals.

Troubleshoot and resolve issues related to deployment, infrastructure, and application performance.

Provide technical support and guidance to team members and stakeholders.

Maintain comprehensive documentation of systems, processes, and configurations.

Read about us.

What's in it for you?

An opportunity to work on with key G2000 clients

Potential to with leaders in strategy, industry experts, enterprise function practitioners and, business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies.

Ability to embed into everything"from how you service your clients to how you operate as a responsible professional.

Personalized training modules to develop your to grow your skills, industry knowledge and capabilities

Opportunity to thrive in a that is committed to accelerate equality for all. Engage in boundaryless collaboration across the entire organization.