Operations Engineer

Project Role :Operations Engineer


Project Role Description :Support the operations and/or manage delivery for production systems and services based on operational requirements and service agreement.
Must have skills :Critical Incident Management

Good to have skills :NA
Minimum 5 year(s) of experience is required

Educational Qualification :BE
Summary:As an Operations Engineer, you will support the operations and/or manage delivery for production systems and services based on operational requirements and service agreement. You will play a crucial role in ensuring the smooth functioning of the systems and services.
Roles & Responsibilities:

Expected to be an SME, collaborate and manage the team to perform.

Responsible for team decisions.

Engage with multiple teams and contribute on key decisions.

Provide solutions to problems for their immediate team and across multiple teams.

Ensure timely resolution of critical incidents and minimize the impact on business operations.

Identify and analyze trends in incidents to proactively prevent future occurrences.

Develop and maintain incident management processes and procedures.

Coordinate with stakeholders to ensure effective communication and resolution of incidents. Professional & Technical Skills:

Must To Have Skills:Proficiency in Critical Incident Management.

Strong understanding of ITIL incident management processes and best practices.

Experience in managing critical incidents and driving their resolution.

Knowledge of incident management tools and systems.

Good To Have Skills:Experience with IT service management tools such as ServiceNow or Remedy.

Familiarity with ITIL framework and other IT service management processes.

Ability to analyze incident data and identify areas for improvement.

Excellent communication and interpersonal skills. Additional Information:

The candidate should have a minimum of 5 years of experience in Critical Incident Management.

This position is based at our Bengaluru office.

A BE degree is required.QualificationBE