Infra Tech Support Practitioner

Project Role :Infra Tech Support Practitioner




Project Role Description :Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting.


Must have skills :Microsoft Endpoint Configuration Manager



Good to have skills :No Function Specialty
Minimum



3 year(s) of experience is required



Educational Qualification :15 years full time education


Summary:As an Infra Tech Support Practitioner, you will be responsible for providing ongoing technical support and maintenance of production and development systems and software products, both remote and onsite. You will work on various platforms, implementing technology at the operating system-level and performing basic and intermediate level troubleshooting.
Roles & Responsibilities:

Expected to perform independently and become an SME.

Required active participation/contribution in team discussions.

Contribute in providing solutions to work-related problems.

Provide hardware/software support for configured services.

Implement technology at the operating system-level.

Perform L1 and L2 troubleshooting.

Maintain production and development systems.

Collaborate with team members to resolve technical issues.
Professional & Technical Skills:

Must To Have Skills:Proficiency in Microsoft Endpoint Configuration Manager.

Strong understanding of IT infrastructure.

Experience in server and network maintenance.

Knowledge of software solutions/vendors/brands.

Hands-on experience in troubleshooting technical issues.
Additional Information:

The candidate should have a minimum of 3 years of experience in Microsoft Endpoint Configuration Manager.

This position is based at our Bengaluru office.

A 15 years full-time education is required.


Qualifications

15 years full time education