Technology Support Engineer

Project Role :Technology Support Engineer


Project Role Description :Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.
Must have skills :Microsoft Endpoint Configuration Manager

Good to have skills :NA
Minimum
5 year(s) of experience is required

Educational Qualification :15 years full time education
Summary:As a Technology Support Engineer, you will be responsible for resolving incidents and problems across multiple business system components, ensuring operational stability, creating and implementing Requests for Change (RFC), and collaborating with vendors and service management teams for issue analysis and resolution.
Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Implement effective troubleshooting strategies.- Update knowledge base articles.- Collaborate with vendors for issue resolution.
Professional & Technical Skills:- Must To Have Skills:Proficiency in Microsoft Endpoint Configuration Manager.- Strong understanding of IT system components.- Experience in creating and implementing Requests for Change (RFC).- Knowledge of service management processes.- Experience in incident and problem resolution.
Additional Information:- The candidate should have a minimum of 5 years of experience in Microsoft Endpoint Configuration Manager.- This position is based at our Indore office.- A 15 years full-time education is required.
 
Qualifications 

15 years full time education