Infra Tech Support Practitioner

Project Role :Infra Tech Support Practitioner




Project Role Description :Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting.


Must have skills :Micro Focus Operations Manager i



Good to have skills :No Function Specialty
Minimum



3 year(s) of experience is required



Educational Qualification :15 years full time education


Summary:As an Infra Tech Support Practitioner, you will provide ongoing technical support and maintenance of production and development systems and software products, both remote and onsite. You will work within a defined operating model and processes, implementing technology at the operating system-level across all server and network areas.
Roles & Responsibilities:

Expected to perform independently and become an SME.

Required active participation/contribution in team discussions.

Contribute in providing solutions to work related problems.

Provide hardware/software support for configured services running on various platforms.

Implement technology at the operating system-level across all server and network areas.

Troubleshoot at L1 and L2/ basic and intermediate levels.

Maintain and update documentation for systems and software products.

Collaborate with cross-functional teams to resolve technical issues.
Professional & Technical Skills:

Must To Have Skills:Proficiency in Micro Focus Operations Manager i.

Strong understanding of IT operations and system maintenance.

Experience in troubleshooting hardware and software issues.

Knowledge of server and network configurations.

Familiarity with operating system-level implementations.
Additional Information:

The candidate should have a minimum of 3 years of experience in Micro Focus Operations Manager i.

This position is based at our Bengaluru office.

A 15 years full time education is required.


Qualifications

15 years full time education