Application Tech Support Practitioner

Project Role :Application Tech Support Practitioner




Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.


Must have skills :IBM z/OS



Good to have skills :No Function Specialty
Minimum



5 year(s) of experience is required



Educational Qualification :15 years full time education


Summary:As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. You will be dedicated to quality, using exceptional communication skills to keep our world-class systems running. With your deep product knowledge, you will accurately define client issues and design resolutions. Your typical day will involve collaborating with clients, interpreting and designing solutions, and ensuring smooth system operations.
Roles & Responsibilities:

Expected to be an SME, collaborate and manage the team to perform.

Responsible for team decisions.

Engage with multiple teams and contribute on key decisions.

Provide solutions to problems for their immediate team and across multiple teams.

Manage and resolve client issues promptly and effectively.

Interpret client requirements and design appropriate solutions.

Ensure smooth system operations and minimize downtime.

Collaborate with clients to understand their needs and provide technical support.

Stay updated with the latest industry trends and technologies.

Identify areas for improvement and implement necessary changes.

Train and mentor junior team members to enhance their skills.

Conduct regular performance evaluations and provide feedback.

Maintain documentation of client issues and resolutions.

Coordinate with cross-functional teams to resolve complex issues.

Ensure compliance with company policies and procedures.
Professional & Technical Skills:

Must To Have Skills:Proficiency in IBM z/OS.

Good To Have Skills:Experience with mainframe technologies.

Strong understanding of system and application support.

Experience in troubleshooting and resolving technical issues.

Knowledge of programming languages such as COBOL and JCL.

Familiarity with database management systems like DB2.

Ability to analyze and interpret complex technical documents.

Excellent problem-solving and decision-making skills.
Additional Information:

The candidate should have a minimum of 5 years of experience in IBM z/OS.

This position is based at our Kolkata office.

A 15 years full-time education is required.


Qualifications

15 years full time education