Infra Tech Support Practitioner

Project Role :Infra Tech Support Practitioner




Project Role Description :Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting.


Must have skills :Kubernetes



Good to have skills :No Function Specialty
Minimum



7.5 year(s) of experience is required



Educational Qualification :15 years full time education


Summary:As an Infra Tech Support Practitioner, you will provide ongoing technical support and maintenance for production and development systems and software products. You will be responsible for configuring services on various platforms and implementing technology at the operating system-level. Your role will involve troubleshooting at L1 and L2 levels and providing hardware/software support.
Roles & Responsibilities:

Expected to be an SME

Collaborate and manage the team to perform

Responsible for team decisions

Engage with multiple teams and contribute on key decisions

Provide solutions to problems for their immediate team and across multiple teams

Ensure smooth functioning of production and development systems

Perform regular maintenance and updates on software products

Troubleshoot and resolve technical issues at L1 and L2 levels

Configure services on various platforms

Implement technology at the operating system-level

Collaborate with vendors and brands for software solutions

Manage hardware and software support

Ensure adherence to defined operating model and processes

Provide technical guidance and support to team members
Professional & Technical Skills:

Must To Have Skills:Proficiency in Kubernetes

Strong understanding of statistical analysis and machine learning algorithms

Experience with data visualization tools such as Tableau or Power BI

Hands-on implementing various machine learning algorithms such as linear regression, logistic regression, decision trees, and clustering algorithms

Solid grasp of data munging techniques, including data cleaning, transformation, and normalization to ensure data quality and integrity
Additional Information:

The candidate should have a minimum of 7.5 years of experience in Kubernetes

This position is based at our Bengaluru office

15 years full time education is required


Qualifications

15 years full time education