Infra Tech Support Practitioner

Project Role :Infra Tech Support Practitioner


Project Role Description :Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting.

Must have skills :Backup and Recovery Systems


Good to have skills :NA
Minimum
5 year(s) of experience is required


Educational Qualification :15 years full time education

Summary:As an Infra Tech Support Practitioner, you will provide ongoing technical support and maintenance for production and development systems and software products. You will be responsible for configuring services on various platforms and implementing technology at the operating system-level. Your role will involve troubleshooting at both basic and intermediate levels.
Roles & Responsibilities:

Expected to be an SME

Collaborate and manage the team to perform

Responsible for team decisions

Engage with multiple teams and contribute on key decisions

Provide solutions to problems for their immediate team and across multiple teams

Ensure smooth functioning of production and development systems

Perform hardware and software support

Implement technology at the operating system-level

Troubleshoot issues at basic and intermediate levels
Professional & Technical Skills:

Must To Have Skills:Proficiency in Backup and Recovery Systems

Strong understanding of statistical analysis and machine learning algorithms

Experience with data visualization tools such as Tableau or Power BI

Hands-on implementing various machine learning algorithms such as linear regression, logistic regression, decision trees, and clustering algorithms

Solid grasp of data munging techniques, including data cleaning, transformation, and normalization to ensure data quality and integrity
Additional Information:

The candidate should have a minimum of 5 years of experience in Backup and Recovery Systems

This position is based at our Bengaluru office

15 years full time education is required

 
Qualifications 
15 years full time education