Application Tech Support Practitioner

Project Role :Application Tech Support Practitioner

Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills :Service Desk Management

Good to have skills :Service Desk Voice Support
Minimum
3 year(s) of experience is required

Educational Qualification :Bachelor Degree
Summary:As an Application Tech Support Practitioner, you will be responsible for providing ongoing support to clients and ensuring the smooth functioning of systems and applications. Your typical day will involve using your exceptional communication skills to accurately define and resolve client issues based on deep product knowledge.
Roles & Responsibilities:

Provide ongoing support to clients, acting as the interface between the client and the system or application.

Use exceptional communication skills to accurately define client issues and interpret and design resolutions based on deep product knowledge.

Ensure the smooth functioning of systems and applications, dedicating yourself to quality and using your expertise to keep world-class systems running.

Collaborate with cross-functional teams to provide comprehensive support to clients, utilizing your primary skill of Service Desk Management.

Utilize your good-to-have skill of Service Desk Voice Support to provide additional support to clients as needed.
Professional & Technical Skills:

Must To Have Skills:Proficiency in Service Desk Management.

Good To Have Skills:Experience in Service Desk Voice Support.

Strong understanding of systems and applications, with the ability to accurately define and resolve client issues.

Excellent communication skills, with the ability to effectively communicate with clients and cross-functional teams.

Ability to collaborate with cross-functional teams to provide comprehensive support to clients.
Additional Information:

The candidate should have a minimum of 3 years of experience in Service Desk Management.

The ideal candidate will possess a strong educational background in information technology operations or a related field, along with a proven track record of delivering impactful solutions.

This position is based at our Gurugram office.
 
Qualifications 
Bachelor Degree