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Operations Engineer
Accenture
posted 10d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Project Role :Operations Engineer
Project Role Description :Support the operations and/or manage delivery for production systems and services based on operational requirements and service agreement.
Must have skills :Critical Incident Management
Good to have skills :NA
Minimum
5 year(s) of experience is required
Educational Qualification :15 years full time education
Summary:
Roles & Responsibilities:"Drives higher level escalations with operational support groups and escalation to Production Support Manager to assess business impact. "Senior management Communication, incident status/update as per process to P1 stakeholders inclusive to summarize on Critical and High Priority Major Incidents"Skilled on priority determination based on extracted information and impacts"Review any recent infrastructure changes that might be related to the CIs linked to the incident"Keep close watch on critical alerts during the shift to ensure the GCC / NCC level 1 support addresses the alerts timely to avoid any potential outages"Review and approve emergency change in accordance with the change management process."Providing status of the situation anytime a senior request arises and explain at technical and business level."Capture incident chronology and provide incident summary report to GCC Management and Problem Management for Root Cause Analysis."Handle and deal with Executive Management calls"Prepare and perform GCC Major Incident Manager daily turnover to ensure all the incidents that are managed within the shift are handed over to the incoming shift Major Incident Manager."Prepare and communicate Major Incident reports (Daily/Weekly/Monthly) to Senior Management.
Professional & Technical Skills:
Additional Information:
Qualifications
15 years full time education
Employment Type: Full Time, Permanent
Read full job descriptionPrepare for Operations Engineer roles with real interview advice
People are getting interviews at Accenture through
People are getting interviews through
(based on 5.1k Accenture interviews)
Job Portal
Campus Placement
Company Website
Referral
Walkin
Recruitment Consultant
33%
18%
18%
13%
4%
2%
12% candidates got the interview through other sources.
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Confidence
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High Confidence means the data is based on a large number of responses received from the candidates.
What people at Accenture are saying
Rating based on 1 Operations Engineer
review
Anonymous · Engineering
in Bengaluru/Bangalore
Likes
1))Team Support is good. 2)Nice working environment and always a scope to learn new things everyday. 3)Work-life balance is well.
Dislikes
There is no such dislikes.
Read 1 reviewOperations Engineer salary at Accenture
reported by
11
employees
with 1-8
years exp.
₹5.8
L/yr - ₹15.7
L/yr
69%
more
than the average Operations Engineer Salary in India
View more details
What Accenture employees are saying about work life
based on 52.7k employees
Flexible timing
Monday to Friday
No travel
Day Shift
Accenture Benefits
View more benefits
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