Infra Tech Support Practitioner

Project Role :Infra Tech Support Practitioner


Project Role Description :Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting.

Must have skills :IBM WebSphere MQ


Good to have skills :NA
Minimum

5 year(s) of experience is required


Educational Qualification :15 years full time education
Must have skills :-

Overall 8 years of experience with a minimum of 6 years of relevant experience

IBM Websphere MQ Administration L3

IBM Websphere Administration L3

IHS Administration L3
Good to have skills :-

Oracle Weblogic Administration L3

Apache Administration

IIS AdministrationTechnical Requirements :-

Have good knowledge in setting up IBM WebSphere MQ distributed queuing environment.

Administration and Configuration of IBM WebSphere MQ on different environments like Aix, Solaris, Linux, Windows

Installation Up-gradation of WebSphere MQ on various Authorized Platforms

Setting MQ clustering HA environment triggering, monitoring, and defining MQ objects in Unix, Windows Platforms.

Providing Enhanced support for all new projects wherever MQ is involved

Configuration and troubleshooting of SSL for Queue managers and Message Broker.

Deployment and troubleshooting of Message Flows.

Creation of IBM MQ and Execution groups and Enabling and reading trace for the message flows and apply fix Applying patches for IBM WebSphere MQ and Setting up subscriptions on Message Queuing.

Strong debugging and problem-solving skills with excellent understanding of system development methodologies, techniques and tools

Installing, configuring and administering/managing WebSphere Application Server Product suite on UNIX and Windows flavors.

Resolving issues with WebSphere and associated technologies.

Trouble shooting of WAS environment and applications (Analyze JVM logs, Trace Logs, FFDC, native logs, java core, heap dumps)

Performance tuning WAS by configuring caching, queuing, pooling, heapsize and optimizing other JVM parameters

Work with Enterprise Architecture team and development teams for with WebSphere Application server and Portal Server implementations.

Migration expertise in WebSphere Application Server, migrate instances from the older version to latest version using tools like Application and Configuration Migration Toolkits

Creating JACL/Jython, Unix shell Scripting for administration

Involve in ongoing research, development and testing of WebSphere, IBM HTTP Server and Security Vulnerability. This includes configuration of DMZ environment

Engage in setup, deploys, security management, capacity management, and will coordinate backup / restore and system recovery activities. Also supports infrastructure architecture, application integration, projects setup and deployments.

Monitor application infrastructure for service availability supporting business operations.

Configuring and integrating applications with Single-SignOn (SSO) and SAML. Professional experience requirements :-

Proven success in contributing to a team-oriented environment

Proven ability to work creatively and analytically in a problem-solving environment

Desire to work in an information systems environment

Excellent leadership, communication (written and oral) and interpersonal skills

Willingness to work in a 24 * 7 Environment on rotational shifts

Must adhere to Protocols laid by Project and Organization.Key Responsibilities :-

Drives automation initiatives for Middleware Installation, configuration and Administration.

Develops business cases to justify strategic investment in systems architecture, including analysis of future growth and cost reduction opportunities.

Provides technical engineering and design review for new Middleware platforms, applications, infrastructure.

Identifies and reports Key Performance Indicators, focusing on capacity planning and performance analysis.

Provision, maintain and provide Middleware support in a heterogeneous platform environment.

Manage environment for Middleware servers, security compliance, monitoring, performance tuning analysis.

Provide support for troubleshooting and problem resolution related to Middleware technologies.

Document administration processes/procedures to ensure optimal levels of support.

Research, analyze, and recommend changes required for system growth by utilizing industry standard monitoring and research tools.

Implements policies, procedures, and technologies and follows established security standards.

Cross-functional collaboration to ensure availability, reliability, and scalability of servers to meet business demands.


Qualifications
15 years full time education