Home
Communities
Companies
- Companies
  
  Discover best places to work
- Compare Companies
  
  Compare & find best workplace
- Add Office Photos
  
  Bring your workplace to life
- Add Company Benefits
  
  Highlight your company's perks
Reviews
- Company reviews
  
  Read reviews for 6L+ companies
- Write a review
  
  Rate your former or current company
Salaries
- Browse salaries
  
  Discover salaries for 6L+ companies
- Salary calculator
  
  Calculate your take home salary
- Are you paid fairly?
  
  Check your market value
- Share your salary
  
  Help other jobseekers
Interviews
- Company interviews
  
  Read interviews for 40K+ companies
- Campus placements
  
  Interviews questions for 1K+ colleges
- Share interview questions
  
  Contribute your interview questions
Jobs
Awards

WINNERS AWAITED!
- ABECA 2025
  
  WINNERS AWAITED!
  
  AmbitionBox Employee Choice Awards - 4th Edition
- ABECA 2024
  
  AmbitionBox Employee Choice Awards - 3rd Edition
- AmbitionBox Best Places to Work 2022
  
  2nd Edition
- AmbitionBox Best Places to Work 2021
  
  1st Edition

Add office photos

Employer? Claim Account for FREE

Accenture

Compare

3.9

based on 53.5k Reviews

Proud winner of ABECA 2024 - AmbitionBox Employee Choice Awards

Top Rated Mega Company - 2024

Top Rated Company for Women - 2024

Top Rated IT/ITES Company - 2024

26617 Accenture Jobs

Customer Service New Associate

Accenture Solutions Pvt Ltd

3.9

based on 53.5k Reviews

0-1 years

₹ 2.5 - 2.5L/yr (AmbitionBox estimate)

Navi Mumbai

1 vacancy

Customer Service New Associate

Accenture

posted 4d ago

Job Role Insights

Flexible timing

Key skills for the job

Customer Service Customer Handling Customer Support Chat Process Voice Process Non Voice Process

+ 8 more

Job Description

Skill required: Voice - Service Desk Voice Support

Designation: Customer Service New Associate

Qualifications:Any Graduation

Years of Experience:0 to 1 years

What would you do?

You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions.

You will also be responsible for closing the fault and complaints within SLA s.Looking for a candidate who is good in communication and has good knowledge on metrics of Customer SupportThe role is aligned to our Service Desk Voice Support team which is responsible for performing day to day operations while maintaining SLAs & solving queries related to disputes while coordinating with customers.

The team reviews service requests based on the predefined scope of support, records, diagnoses, and troubleshoots customer raised incidents.

They also manage unplanned interruptions to restore normal service operations as quickly as possible for voice interactionsWhat are we looking for?

Written and verbal communication

Results orientation

Prioritization of workload

Commitment to quality

Agility for quick learning Roles and Responsibilities:

In this role you are required to solve routine problems, largely through precedent and referral to general guidelines

Your primary interaction is within your own team and your direct supervisor

In this role you will be given detailed instructions on all tasks

The decisions that you make impact your own work and are closely supervised

You will be an individual contributor as a part of a team with a predetermined, narrow scope of work

You will be expected to manage customer queries via calls and emails Or chat

Please note that this role may require you to work in rotational shifts with split week offs.

This role will be hybrid and will require you to work from home or/and office, internet connection with Wi-Fi is mandatory with excellent bandwidthQualificationAny Graduation

Employment Type: Full Time, Permanent

Read full job description

Accenture Interview Questions & Tips

Prepare for Accenture New Customer Service Associate roles with real interview advice

People are getting interviews at Accenture through

(based on 5.2k Accenture interviews)

Job Portal

Campus Placement

Company Website

Referral

Walkin

Recruitment Consultant

33%

18%

13%

12% candidates got the interview through other sources.

High Confidence

What people at Accenture are saying

3.7

Rating based on 8 New Customer Service Associate reviews

Anonymous · Voice / Blended in Bengaluru

Likes

It feels working in a reputed company

Dislikes

No incentives, work life balance and also less salary

Read 8 reviews

New Customer Service Associate salary at Accenture

reported by 128 employees

₹1.9 L/yr - ₹3.5 L/yr

7% more than the average New Customer Service Associate Salary in India

View more details

What Accenture employees are saying about work life

based on 53.5k employees

66%

85%

68%

76%

Flexible timing

Monday to Friday

No travel

Day Shift

View more insights

Compare Accenture with

TCS

3.7

Compare

Cognizant

3.8

Compare

Capgemini

3.8

Compare

Infosys

3.7

Compare

Wipro

3.7

Compare

Genpact

3.9

Compare

LTIMindtree

3.8

Compare

Deloitte

3.8

Compare

IBM

4.1

Compare

Nagarro

4.0

Compare

Tech Mahindra

3.6

Compare

Amazon

4.1

Compare

Google

4.4

Compare

PwC

3.4

Compare

NTT Data Information Processing Services

4.0

Compare

Mphasis

3.4

Compare

Ernst & Young

3.5

Compare

HCLTech

3.5

Compare

JPMorgan Chase & Co.

4.0

Compare

Optum

4.0

Compare