Application Support Engineer

Project Role :Application Support Engineer


Project Role Description :Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills :SAP CX Sales Cloud C4C

Good to have skills :NA
Minimum 5 year(s) of experience is required

Educational Qualification :15 years full time education and good to have certification
Summary:As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. Your typical day will involve troubleshooting and resolving technical issues, collaborating with cross-functional teams, and ensuring the smooth functioning of the applications.
Roles & Responsibilities:

Expected to be an SME, collaborate and manage the team to perform.

Responsible for team decisions.

Engage with multiple teams and contribute on key decisions.

Provide solutions to problems for their immediate team and across multiple teams.

Ensure the smooth functioning of critical business systems.

Troubleshoot and resolve technical issues.

Collaborate with cross-functional teams to address system issues.

Contribute to the improvement of application performance and stability. Professional & Technical Skills:

Must To Have Skills:Proficiency in SAP CX Sales Cloud C4C.

Strong understanding of software development principles and methodologies.

Experience in troubleshooting and resolving technical issues.

Knowledge of database management systems and SQL.

Familiarity with ITIL processes and incident management.

Good To Have Skills:Experience with SAP CRM or SAP ERP.

Experience in working with cloud-based applications.

Knowledge of programming languages such as Java or Python. Additional Information:

The candidate should have a minimum of 7.5 years of experience in SAP CX Sales Cloud C4C.

This position is based at our Bengaluru office.

A 15 years full-time education and good to have certification is required.Qualifications15 years full time education and good to have certification