Infra Tech Support Practitioner

Project Role :Infra Tech Support Practitioner

Project Role Description :Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting.

Must have skills :IT Infrastructure Operations

Good to have skills :Delivery Operations Control
Minimum

7.5 year(s) of experience is required

Educational Qualification :BE B Tech or equivalent degree
Summary:As an IT Infrastructure Operations professional, you will be responsible for providing ongoing technical support and maintenance of production and development systems and software products. Your typical day will involve providing hardware/software support and implementing technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Roles & Responsibilities:- Provide ongoing technical support and maintenance of production and development systems and software products.- Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands.- Perform L1 and L2/ basic and intermediate level troubleshooting.- Ensure adherence to defined operating model and processes. Professional & Technical Skills:- Must To Have Skills:Strong experience in IT Infrastructure Operations.- Good To Have Skills:Experience in Delivery Operations Control.- Experience in providing hardware/software support and implementing technology at the operating system-level across all server and network areas.- Experience in performing L1 and L2/ basic and intermediate level troubleshooting.- Knowledge of defined operating model and processes. Additional Information:- The candidate should have a minimum of 7.5 years of experience in IT Infrastructure Operations.- The ideal candidate will possess a strong educational background in computer science or a related field, along with a proven track record of delivering impactful solutions.- This position is based at our Mumbai office.

Qualifications
BE B Tech or equivalent degree