Infra Tech Support Practitioner

Project Role :Infra Tech Support Practitioner




Project Role Description :Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting.


Must have skills :Infrastructure Service Management



Good to have skills :NA
Minimum



3 year(s) of experience is required



Educational Qualification :15 years full time education


Summary:As an Infra Tech Support Practitioner, you will provide ongoing technical support and maintenance for production and development systems and software products. You will be responsible for configuring services on various platforms and implementing technology at the operating system-level. Your role will involve troubleshooting at both basic and intermediate levels, ensuring smooth operations and resolving any issues that arise.
Roles & Responsibilities:

Expected to perform independently and become an SME.

Required active participation/contribution in team discussions.

Contribute in providing solutions to work related problems.

Provide ongoing technical support and maintenance for production and development systems and software products.

Configure services running on various platforms and implement technology at the operating system-level.

Troubleshoot hardware and software issues at L1 and L2 levels.

Collaborate with team members to ensure smooth operations and resolve any issues that arise.

Stay updated with the latest technology trends and advancements.

Assist in the documentation of processes and procedures.
Professional & Technical Skills:

Must To Have Skills:Proficiency in Infrastructure Service Management.

Good To Have Skills:Experience with ITIL framework.

Strong understanding of server and network infrastructure.

Knowledge of operating systems such as Windows and Linux.

Experience in troubleshooting hardware and software issues.

Familiarity with software solutions/vendors/brands.

Ability to work effectively in a team environment.

Excellent problem-solving and communication skills.
Additional Information:

The candidate should have a minimum of 3 years of experience in Infrastructure Service Management.

This position is based at our Bengaluru office.

A 15 years full time education is required.


Qualifications

15 years full time education