Customer Contact Comms New Associate

Skill required: Omnichannel - Customer Service


Designation: Customer Contact Comms New Associate


Qualifications:Any Graduation


Years of Experience:0 to 1 years


What would you do?
You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.Candidate who is good in email and chat process, who is good in typing is what is preferred hereCustomer service refers to the assistance and support provided by a business or organization to its customers before, during, and after a purchase or use of a product or service. It involves addressing inquiries, resolving issues, and ensuring customer satisfaction to build and maintain positive relationships.


What are we looking for?
oGood communication skills – verbal and written oWilling to work in rotational shifts (24/7/365), primarily night shifts.o0-1 years Customer Service Experience across email, phone & chatoCatered to International Clients preferably in a tech support roleoWillingness to go above and beyond for time sensitive client requestsoGood to have:oPrior experience with CRM tools such as SFDC, HubSpot, ZohooWorked for B2B clientsoExperience with data center terminologies and technologies desiredoKnowledge and experience with telecom circuit ordering and provisioning desiredoKnowledge of Internet, hosting, network and telecommunications services industries desiredoKnowledge of MS Office desired

Roles and Responsibilities: oProvide functional and/or technical support to internal and external stakeholders as well as support customer requests/ inquiries and/or questions through email, phone, live chat or other channels as may be established from time to timeoLiaise with other support teams (Internal & External) as required to resolve requests in a timely manneroEnsure proper documentation, notification, tracking and follow upoPrimary responsibilities are focused on customer contact and ensure accurate transactional processingoMaintain strong and current product and process knowledgeoEnsure compliance to the client' policies and procedureoWork on additional projects/ tasks as may be assigned from time to time


Qualifications
Any Graduation