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Accenture

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3.9

based on 54.1k Reviews

Proud winner of ABECA 2024 - AmbitionBox Employee Choice Awards

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20654 Accenture Jobs

Application Tech Support Practitioner

Accenture Solutions Pvt Ltd

3.9

based on 54.1k Reviews

2-4 years

Bangalore / Bengaluru

1 vacancy

Application Tech Support Practitioner

Accenture

posted 14d ago

Job Role Insights

Flexible timing

Key skills for the job

Transcription Computer Networking CCNA SAP SuccessFactors Cisco VoIP SIP

+ 9 more

Job Description

Project Role :Application Tech Support Practitioner

Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills :Unified Communication and Collaboration Operations

Good to have skills :NA
Minimum 2 year(s) of experience is required

Educational Qualification :Any Degree or 3 Year Diploma

Key Responsibilities :

Maintenance administration of Voice PBX systems services-Responsible for handling day-to-day Voice operations, requirements issuesTechnical Experience :-Basic understanding of voice telephony TDM / IP along with knowledge of voice networking, Signaling standards telecommunication protocols H323, SIP,SCCP, MGCP etc-Hands-on experience on industry standard enterprise PBXs like Cisco call manager-Basic knowledge on PRI and trunk configuration in Telephony system-Basic knowledge in ACD calls routing configurations-Basic troubleshooting of Cisco VoIP gateways and adjuncts -Knowledge of Voicemail Cisco Unity, IVR, Reporting etc-Basic troubleshooting knowledge with respect to the operational issues in PBX-Basic knowledge of Call accounting software Professional Attributes :-Customer focused positive attitude towards work-Good interpersonal and communication skills verbal and written-Ability to work with diverse teams a quick learner-High level of initiative coupled with a good team spirit-Positive work ethic-Basic knowledge in MS Visio, Word and ExcelEducational Qualification:-Any Degree or 3 Year DiplomaQualificationsAny Degree or 3 Year Diploma

Employment Type: Full Time, Permanent

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