Application Tech Support Practitioner

Project Role :Application Tech Support Practitioner


Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills :Service Desk Management

Good to have skills :NA
Minimum 0-2 year(s) of experience is required

Educational Qualification :Graduate or Bachelor Degree
Summary:As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Your dedication to quality and exceptional communication skills will be crucial in keeping our world-class systems running smoothly. With your deep product knowledge, you will accurately define client issues and design effective resolutions.
Roles & Responsibilities:

Expected to build knowledge and support the team.

Participate in Problem Solving discussions.

Provide ongoing support to clients, addressing their system or application issues.

Interpret client issues and design appropriate resolutions based on deep product knowledge.

Maintain effective communication with clients to ensure their satisfaction and resolve any concerns.

Collaborate with cross-functional teams to troubleshoot and resolve complex technical issues.

Document and track client issues, resolutions, and any necessary follow-up actions.

Continuously update and expand your product knowledge to stay up-to-date with system enhancements and changes. Professional & Technical Skills:

Must To Have Skills:Proficiency in Service Desk Management.

Strong understanding of IT support principles and best practices.

Excellent problem-solving and analytical skills.

Effective communication and interpersonal skills.

Good To Have Skills:Experience with incident management tools.

Familiarity with ITIL framework and processes.

Knowledge of basic networking concepts.

Ability to prioritize and manage multiple tasks in a fast-paced environment. Additional Information:

The candidate should have a minimum of 0-2 years of experience in Service Desk Management.

This position is based at our Bengaluru office.

A Graduate or Bachelor Degree is required.QualificationsGraduate or Bachelor Degree