Application Support Engineer

Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Site Reliability Engineering
Good to have skills : NA
Minimum 7.5 year(s) of experience is required
Educational Qualification : 15 Years of Education

Summary:
As a Site Reliability Engineer in Application/Cloud Support, you will be responsible for ensuring the reliability, scalability, and performance of critical business systems. Your typical day will involve identifying and solving issues within multiple components of these systems, utilizing your expertise in Site Reliability Engineering.

Roles & Responsibilities:
- Lead efforts to improve the reliability, scalability, and performance of critical business systems, utilizing your expertise in Site Reliability Engineering.
- Collaborate with cross-functional teams to identify and solve issues within multiple components of these systems, acting as a software detective to ensure their smooth operation.
- Develop and implement monitoring and alerting systems to proactively identify and address potential issues before they impact system performance.
- Automate manual processes and tasks to improve system efficiency and reduce the risk of human error.
- Stay up-to-date with the latest advancements in Site Reliability Engineering and related technologies, integrating innovative approaches for sustained competitive advantage.

Professional & Technical Skills:
- Must To Have Skills: Expertise in Site Reliability Engineering.
- Good To Have Skills: Experience with cloud technologies such as AWS or Azure, and proficiency in programming languages such as Python or Java.
- Strong understanding of system architecture and design principles, including experience with microservices and containerization technologies such as Docker and Kubernetes.
- Experience with monitoring and alerting tools such as Prometheus, Grafana, or Nagios.
- Solid grasp of automation and configuration management tools such as Ansible, Chef, or Puppet.
- Experience with incident management and root cause analysis processes, including experience with tools such as JIRA or ServiceNow.

Additional Information:
- The candidate should have a minimum of 7.5 years of experience in Site Reliability Engineering.
- The ideal candidate will possess a strong educational background in computer science, engineering, or a related field, along with a proven track record of delivering impactful solutions in Application/Cloud Support.
- This position is based at our Bengaluru office.
Qualification
15 Years of Education