Application Tech Support Practitioner

Project Role :Application Tech Support Practitioner


Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills :ServiceNow IT Service Management

Good to have skills :NA
Minimum 7.5 year(s) of experience is required

Educational Qualification :BE
Summary:As an Application Tech Support Practitioner, you will be responsible for providing ongoing support to clients and ensuring the smooth functioning of systems or applications. Your typical day will involve accurately defining client issues, interpreting and designing resolutions based on deep product knowledge, and utilizing exceptional communication skills to keep world-class systems running.
Roles & Responsibilities:

Act as the primary interface between the client and the system or application, providing ongoing support and ensuring the smooth functioning of systems.

Utilize exceptional communication skills to accurately define client issues and interpret and design resolutions based on deep product knowledge.

Collaborate with cross-functional teams to ensure timely and effective resolution of client issues.

Stay updated with the latest advancements in ServiceNow IT Service Management and related technologies, integrating innovative approaches for sustained competitive advantage. Professional & Technical Skills:

Must To Have Skills:Expertise in ServiceNow IT Service Management.

Good To Have Skills:Experience with related technologies such as ITIL, CMDB, and Incident Management.

Strong understanding of application architecture and design principles.

Experience with troubleshooting and problem-solving in complex environments.

Solid grasp of IT service management processes and best practices. Additional Information:

The candidate should have a minimum of 7.5 years of experience in ServiceNow IT Service Management.

The ideal candidate will possess a strong educational background in computer science, information technology, or a related field, along with a proven track record of delivering impactful solutions.

This position is based at our Bengaluru office.QualificationsBE