Application Support Engineer

Project Role :Application Support Engineer

Project Role Description :Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills :Backup and Recovery Systems
Good to have skills :NA
Minimum 2 year(s) of experience is required
Educational Qualification :As per Accenture norms
Summary:As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. You will play a crucial role in ensuring the smooth functioning of the applications and providing support to end-users. Your typical day will involve troubleshooting and resolving technical issues, collaborating with cross-functional teams, and contributing to the improvement of application performance and stability.
Roles & Responsibilities:

Expected to perform independently and become an SME.

Required active participation/contribution in team discussions.

Contribute in providing solutions to work related problems.

Collaborate with cross-functional teams to troubleshoot and resolve technical issues.

Provide support to end-users and ensure the smooth functioning of applications.

Contribute to the improvement of application performance and stability.

Stay updated with the latest technologies and industry trends.

Assist in the documentation of support processes and procedures.
Professional & Technical Skills:

Must To Have Skills:Proficiency in Backup and Recovery Systems.

Strong understanding of software troubleshooting and problem-solving techniques.

Experience in diagnosing and resolving application issues.

Knowledge of database management systems and SQL queries.

Familiarity with ITIL processes and incident management.

Good To Have Skills:Experience with cloud platforms such as AWS or Azure.
Additional Information:

The candidate should have a minimum of 2 years of experience in Backup and Recovery Systems.

This position is based at our Hyderabad office.

A degree in Computer Science or related field is required.

 Qualifications 
As per Accenture norms