IT Service Management Representative

Project Role :IT Service Management Representative


Project Role Description :Manage delivery for IT production systems and services. Support the infrastructure service management lifecycle, ensuring client satisfaction and management of risk to services. Provide operational support, ensuring production systems and devices are online and available.
Must have skills :Customer Service Operations

Good to have skills :NA
Minimum 0-2 year(s) of experience is required

Educational Qualification :BE
Summary:As an IT Service Management Representative, you will be responsible for managing the delivery of IT production systems and services, ensuring client satisfaction and managing risk to services. Your typical day will involve providing operational support, ensuring production systems and devices are online and available, and delivering exceptional customer service operations.
Roles & Responsibilities:

Provide exceptional customer service operations, ensuring client satisfaction and managing risk to services.

Manage the delivery of IT production systems and services, ensuring production systems and devices are online and available.

Support the infrastructure service management lifecycle, including incident, problem, change, and release management.

Collaborate with cross-functional teams to resolve complex technical issues and ensure timely resolution of incidents and service requests. Professional & Technical Skills:

Must To Have Skills:Strong customer service skills and experience in IT service management.

Good To Have Skills:Knowledge of ITIL framework and experience with incident, problem, change, and release management.

Experience in managing and resolving complex technical issues.

Strong communication and collaboration skills.

Experience with IT service management tools such as ServiceNow or Remedy. Additional Information:

The candidate should have a minimum of 0-2 years of experience in customer service operations.

The ideal candidate will possess a strong educational background in information technology or a related field, along with a proven track record of delivering exceptional customer service.

This position is based at our Bengaluru office.QualificationsBE