GN - SONG - Service - Platforms-Microsoft-Senior Manager

The Global Network SONG Practice | Platforms-Microsoft

Join our team of GN SONG consultants who solve customer facing challenges at clients spanning sales, service and marketing to accelerate business change.

Practice:GN SONGPlatforms - Microsoft (Sales/Service)IAreas of Work:Microsoft| Level:Senior Manager| Location:Delhi, Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad, Kolkata| Years of Exp:15+ Years

Explore an Exciting Career at Accenture

Do you thrive on building high-impact partnerships and driving revenue? Are you passionate about technology and have a knack for translating complex solutions into clear business value?Does working in an inclusive and collaborative environment spark your interest?

If so, we want to hear from you!Welcome to a host of exciting global opportunities within Accenture Strategy & Consulting's Global Network SONG practice.

The practice is aligned to the Global Network Practice of Accenture and works with clients across their marketing, sales and services functions. As part of the team, you will work on transformation services driven by key offerings like Marketing Transformation, Commerce & Sales, and Service. These services help our clients become living businesses by optimizing their marketing, sales and customer service strategy, thereby driving cost reduction, revenue enhancement, customer satisfaction and impacting front end business metrics in a positive manner.

We are seeking a seasoned professional to lead our strategic alliance with Microsoft, a key player in the contact center technology space. This role offers the unique opportunity to leverage your experience, to take our partnership to the next level.

You Will:

• Build and nurture strong relationships with senior stakeholders at Microsoft. This includes acting as a trusted advisor, proactively identifying joint business opportunities, and ensuring seamless collaboration across teams.

• Develop and execute a comprehensive GTM (Go-to-Market) strategy to maximize the revenue potential of our partnership. Lead the identification and pursuit of new business opportunities that leverage the combined strengths of both companies.

• Foster a collaborative environment across internal teams (Sales, Operations, Technology) to ensure a unified approach when engaging with Microsoft and joint customers.

• Possess a deep understanding of Microsoft technologies, contact center solutions (e.g., MSFT CRM, Genesys, Salesforce), and the ability to translate them into compelling business value propositions.

• Lead cross-functional teams to develop and solution large transformation deals.

• Inspire a winning attitude and enthusiasm when engaging with executive leadership at both companies.

• Influence & persuade by articulating a compelling vision and secure buy-in from both internal and external stakeholders, including budget allocation and executive sponsorships of key initiatives.

• Be comfortable working with the team to tailor solutions and ensure successful project execution.

Bring your best skills forward to excel at the role:

• 15+ years of experience in strategic alliances, business development, or a related field

• Experience in crafting and delivering winning proposals for large, complex technology transformation deals.

• Proven track record of building and managing high-impact partnerships with leading technology companies.

• Experience working with the Big 4 and an MBA from a top-tier institution are highly preferred.

• Deep understanding of Microsoft technologies and other contact center solutions (e.g., MSFT CRM, Genesys, Salesforce)

• Excellent communication, interpersonal, and presentation skills

• Ability to navigate complex technical conversations and translate them into clear business value propositions.

• Strong influencing and persuasion skills to secure buy-in from senior stakeholders

• Collaborative leadership style with a demonstrated ability to motivate and inspire teams.

Read about us

Your experience counts!

• Minimum 15years' experience working on a CRM platform (Preferably Microsoft Dynamics 365/ Nice to have exposure to other Contact center technologies like Genesys, Salesforce)

• Must have craftedlarge transformation deals and possesses core skills to deliver the customer service transformation project

• Must have worked on Proposals and contributed to business development work

• Must have managed large teams and support the growth of new offering and capability

• Strong oral and written communication skills, including presentation skills

• Has an inquisitive nature with a strong desire to learn

• At least delivered 3-5 CRM transformation programs and MBA is preferred

What's in it for you?

• An opportunity to work on