Application Tech Support Practitioner

Project Role :Application Tech Support Practitioner


Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills :Service Desk Management

Good to have skills :Service Desk Voice Support
Minimum 0-2 year(s) of experience is required

Educational Qualification :Bachelors degree
Summary:As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. You will be dedicated to quality, using exceptional communication skills to keep our world-class systems running. With your deep product knowledge, you will accurately define client issues and design resolutions.
Roles & Responsibilities:

Expected to build knowledge and support the team.

Participate in Problem Solving discussions.

Provide ongoing support to clients, ensuring their systems or applications are running smoothly.

Communicate effectively with clients to understand their issues and provide appropriate solutions.

Interpret and design resolutions based on your deep product knowledge.

Collaborate with the team to continuously improve system or application performance.

Stay updated with the latest industry trends and technologies.

Assist in training new team members to ensure a smooth onboarding process. Professional & Technical Skills:

Must To Have Skills:Proficiency in Service Desk Management.

Good To Have Skills:Experience with Service Desk Voice Support.

Strong understanding of IT support principles and best practices.

Excellent problem-solving and analytical skills.

Ability to effectively communicate technical information to non-technical clients.

Experience in troubleshooting and resolving system or application issues.

Knowledge of incident management and ticketing systems.

Ability to work well in a team and collaborate with cross-functional teams. Additional Information:

The candidate should have a minimum of 0-2 years of experience in Service Desk Management.

This position is based at our Pune office.

A Bachelor's degree is required.QualificationsBachelors degree