Application Tech Support Practitioner

Project Role :Application Tech Support Practitioner

Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills :Software License Management
Good to have skills :ServiceNow Software Asset Management (SAM)
Minimum 3 year(s) of experience is required
Educational Qualification :Graduate with 15 years of education
Key Responsibilities1.Service request management for IMAC tickets Discovery and software inventory reconciliation.2.Gap analysis and reporting Scheduled Reporting3.Maintain currency on policy and process documents.4.Track license renewals and warranty data in support of refresh as well as end of life processes.
Technical Experience1.strong knowledge on ITAM tools like ServiceNow, BMC, Flexera.2.Minimum 4 plus years of experience ServiceNow.3.Minimum 5 plus years of experience in IT Software License Management.
Professional AttributesExcellent written and oral communication skills
Educational Qualification:-Graduate with 15 years of education
Additional Information:-Flexible shift timing

 
Qualifications 
Graduate with 15 years of education