Application Support Engineer

Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Network Security Implementation
Good to have skills : Palo Alto Networks Firewalls, Zscaler Architecture, Fortinet FortiGate Firewall
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. You will play a crucial role in ensuring the smooth functioning of the applications and resolving any technical issues that may arise.

Roles & Responsibilities:
- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.
- Ensure effective troubleshooting and resolution of application issues.
- Collaborate with cross-functional teams to identify and resolve technical issues.
- Conduct root cause analysis and implement corrective actions.
- Develop and maintain technical documentation for applications and systems.

Professional & Technical Skills:
- Must To Have Skills: Proficiency in Network Security Implementation.
- Good To Have Skills: Experience with Fortinet FortiGate Firewall, Palo Alto Networks Firewalls, Zscaler Architecture.
- Strong understanding of network security principles and best practices.
- Experience in implementing and managing network security solutions.
- Knowledge of firewall technologies and intrusion detection/prevention systems.
- Familiarity with VPN technologies and secure remote access solutions.
- Ability to troubleshoot and resolve network security issues.
- Excellent analytical and problem-solving skills.

Additional Information:
- The candidate should have a minimum of 7 years of experience in Network Security Implementation.
- This position is based at our Pune office.
- A 15 years full time education is required.
Qualification
15 years full time education